Support Board
Date/Time: Fri, 07 Aug 2026 20:30:08 +0000
Gold Data not current
View Count: 26
| [2026-08-07 14:59:39] |
| User663265 - Posts: 2 |
|
I have all agreements filled out and approved. Not sure why I am not getting Gold data. It'll load to the current time on all timeframes but will not give me current data as pricing changes. Not sure what is up.
|
| [2026-08-07 15:44:51] |
| John - SC Support - Posts: 47507 |
|
Everything on your account looks good, so you should not have an issue with Gold. First, please go through the items at the following link: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart If the above does not resolve your isssue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: