Support Board
Date/Time: Tue, 14 Jul 2026 16:50:20 +0000
frequent disconnections to trading service
View Count: 22
| [2026-07-14 13:27:28] |
| User244327 - Posts: 14 |
|
Hi guys, I've sent the Message Log - because it was suggested. I'm having FREQUENT disconnections. Hopefully it is an easy solution. Peter |
| [2026-07-14 16:00:11] |
| John - SC Support - Posts: 47179 |
|
We do see several disconnections occurring in your log. But one of the first things we noticed was the following: Teton CME Routing | Security Definition request has been rejected. Reason: Unsupported symbol: SPX_CGI. ID = 7
You should not have an issue getting this symbol, as you are properly setup for the "CBOE Global Indices - Main". Therefore, the first thing we would like for you to do is to restart your Sierra Chart and use the "Forced Login" option to make sure your software has the proper setup for your account. Follow these instructions for this: Sierra Chart - Software Login Instructions: Forced Login We also see a few of these items in your log: DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. *
Refer to the following regarding this: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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