Support Board
Date/Time: Mon, 13 Jul 2026 20:50:33 +0000
Must to activated my account 183552A to Trade Window for Chart
View Count: 32
| [2026-07-13 15:09:31] |
| Venex5586! - Posts: 5 |
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Hello Thank you for your reply. Let me correct my previous message, as I noticed a small mistake. I am experiencing an issue with account 183552A, which currently has a balance of $10,070. In the Trade Window for the chart (see attached screenshot), 183552A is not active, and profits or losses are not being recorded. Could you please advise how I can activate 183552A? When Trade Simulation Mode is turned On, I can trade normally and all profits and losses are recorded correctly on the demo account. However, when I turn Trade Simulation Mode Off, account 183552A does not appear in the Trade Window. The account field is blank, and any trades I place are not being recorded. Thank you very much for your assistance. Kind regards, |
 Trade simulation Mode On.jpg / V - Attached On 2026-07-13 15:07:27 UTC - Size: 44.55 KB - 2 views Trade Window for Chart.jpg / V - Attached On 2026-07-13 15:08:12 UTC - Size: 42.47 KB - 2 views |
| [2026-07-13 16:28:53] |
| John - SC Support - Posts: 47162 |
|
When "Trade Simulation Mode On" is NOT enabled (no checkmark next to it), then if you select the field where the Account Number should be showing, does the correct account number show in there? If so, then you just need to select it to make it the active account. Refer to the following: Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM) If no accounts are showing in that list, then get us your "Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log -- Please be sure to respond in the same thread you originally opened. Do not create new threads for each response. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-07-13 16:35:47
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| [2026-07-13 16:52:25] |
| Venex5586! - Posts: 5 |
|
This is the text from Trade Service Log 2026-07-13 13:23:18.394 | TradeActivity files query time: 0.011637 seconds. Entries: 0. Current queries: 2 2026-07-13 13:23:18.401 | TradeActivity files query time: 0.006778 seconds. Entries: 0. Current queries: 2 2026-07-13 13:23:26.576 | TradeActivity files query time: 0.007127 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:27.424 | Delayed Data Feed | MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 1 2026-07-13 13:23:27.424 | Delayed Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-07-13 13:23:31.326 | TradeActivity files query time: 0.006880 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:31.358 | TradeActivity files query time: 0.006511 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:31.504 | TradeActivity files query time: 0.005573 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:38.464 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-07-13 13:23:38.464 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-07-13 13:23:41.654 | TradeActivity files query time: 0.006040 seconds. Entries: 313. Current queries: 1 2026-07-13 13:23:54.682 | TradeActivity files query time: 0.001716 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:54.722 | TradeActivity files query time: 0.000859 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:54.928 | TradeActivity files query time: 0.000542 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:54.955 | TradeActivity files query time: 0.000252 seconds. Entries: 0. Current queries: 2 2026-07-13 13:23:54.956 | TradeActivity files query time: 0.000461 seconds. Entries: 0. Current queries: 2 2026-07-13 13:24:04.043 | TradeActivity files query time: 0.007166 seconds. Entries: 0. Current queries: 1 2026-07-13 13:24:04.076 | TradeActivity files query time: 0.005790 seconds. Entries: 313. Current queries: 1 2026-07-13 13:24:04.285 | TradeActivity files query time: 0.008755 seconds. Entries: 0. Current queries: 3 2026-07-13 13:24:04.292 | TradeActivity files query time: 0.007731 seconds. Entries: 0. Current queries: 2 2026-07-13 13:24:04.297 | TradeActivity files query time: 0.005098 seconds. Entries: 0. Current queries: 2 2026-07-13 13:45:38.966 | TradeActivity files query time: 0.001191 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:39.041 | TradeActivity files query time: 0.000719 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:39.073 | TradeActivity files query time: 0.000408 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:39.074 | TradeActivity files query time: 0.000593 seconds. Entries: 0. Current queries: 2 2026-07-13 13:45:39.217 | TradeActivity files query time: 0.000810 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:49.884 | TradeActivity files query time: 0.006050 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:50.009 | TradeActivity files query time: 0.008588 seconds. Entries: 0. Current queries: 3 2026-07-13 13:45:50.014 | TradeActivity files query time: 0.005670 seconds. Entries: 0. Current queries: 2 2026-07-13 13:45:50.020 | TradeActivity files query time: 0.005689 seconds. Entries: 0. Current queries: 2 2026-07-13 13:45:50.186 | TradeActivity files query time: 0.008834 seconds. Entries: 315. Current queries: 1 2026-07-13 14:50:38.382 | TradeActivity files query time: 0.001027 seconds. Entries: 0. Current queries: 1 2026-07-13 14:50:38.471 | TradeActivity files query time: 0.001089 seconds. Entries: 0. Current queries: 1 2026-07-13 14:50:38.515 | TradeActivity files query time: 0.000319 seconds. Entries: 0. Current queries: 2 2026-07-13 14:50:38.516 | TradeActivity files query time: 0.000514 seconds. Entries: 0. Current queries: 2 2026-07-13 14:50:38.533 | TradeActivity files query time: 0.000530 seconds. Entries: 0. Current queries: 1 2026-07-13 15:03:27.707 | TradeActivity files query time: 0.007086 seconds. Entries: 0. Current queries: 4 2026-07-13 15:03:27.713 | TradeActivity files query time: 0.006041 seconds. Entries: 0. Current queries: 4 2026-07-13 15:03:27.719 | TradeActivity files query time: 0.005510 seconds. Entries: 0. Current queries: 3 2026-07-13 15:03:27.724 | TradeActivity files query time: 0.005927 seconds. Entries: 0. Current queries: 3 2026-07-13 15:03:27.730 | TradeActivity files query time: 0.005938 seconds. Entries: 325. Current queries: 3 2026-07-13 15:10:39.623 | TradeActivity files query time: 0.006280 seconds. Entries: 325. Current queries: 1 2026-07-13 15:11:12.346 | TradeActivity files query time: 0.000817 seconds. Entries: 0. Current queries: 1 2026-07-13 15:11:12.347 | TradeActivity files query time: 0.000506 seconds. Entries: 0. Current queries: 1 2026-07-13 15:11:12.484 | TradeActivity files query time: 0.000592 seconds. Entries: 0. Current queries: 1 2026-07-13 15:11:12.512 | TradeActivity files query time: 0.000253 seconds. Entries: 0. Current queries: 2 2026-07-13 15:11:12.512 | TradeActivity files query time: 0.000449 seconds. Entries: 0. Current queries: 2 2026-07-13 15:11:31.267 | TradeActivity files query time: 0.006300 seconds. Entries: 0. Current queries: 1 2026-07-13 15:11:31.431 | TradeActivity files query time: 0.009274 seconds. Entries: 325. Current queries: 1 2026-07-13 15:11:31.578 | TradeActivity files query time: 0.005623 seconds. Entries: 0. Current queries: 3 2026-07-13 15:11:31.584 | TradeActivity files query time: 0.005861 seconds. Entries: 0. Current queries: 2 2026-07-13 15:11:31.590 | TradeActivity files query time: 0.005497 seconds. Entries: 0. Current queries: 2 |
| [2026-07-13 16:53:12] |
| Venex5586! - Posts: 5 |
|
This is the text from Trade Service Log 2026-07-13 13:23:18.394 | TradeActivity files query time: 0.011637 seconds. Entries: 0. Current queries: 2 2026-07-13 13:23:18.401 | TradeActivity files query time: 0.006778 seconds. Entries: 0. Current queries: 2 2026-07-13 13:23:26.576 | TradeActivity files query time: 0.007127 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:27.424 | Delayed Data Feed | MaxConnectionsDifferentDevices = 2, NumCurrentConnectionsDifferentDevices = 1 2026-07-13 13:23:27.424 | Delayed Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-07-13 13:23:31.326 | TradeActivity files query time: 0.006880 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:31.358 | TradeActivity files query time: 0.006511 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:31.504 | TradeActivity files query time: 0.005573 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:38.464 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-07-13 13:23:38.464 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-07-13 13:23:41.654 | TradeActivity files query time: 0.006040 seconds. Entries: 313. Current queries: 1 2026-07-13 13:23:54.682 | TradeActivity files query time: 0.001716 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:54.722 | TradeActivity files query time: 0.000859 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:54.928 | TradeActivity files query time: 0.000542 seconds. Entries: 0. Current queries: 1 2026-07-13 13:23:54.955 | TradeActivity files query time: 0.000252 seconds. Entries: 0. Current queries: 2 2026-07-13 13:23:54.956 | TradeActivity files query time: 0.000461 seconds. Entries: 0. Current queries: 2 2026-07-13 13:24:04.043 | TradeActivity files query time: 0.007166 seconds. Entries: 0. Current queries: 1 2026-07-13 13:24:04.076 | TradeActivity files query time: 0.005790 seconds. Entries: 313. Current queries: 1 2026-07-13 13:24:04.285 | TradeActivity files query time: 0.008755 seconds. Entries: 0. Current queries: 3 2026-07-13 13:24:04.292 | TradeActivity files query time: 0.007731 seconds. Entries: 0. Current queries: 2 2026-07-13 13:24:04.297 | TradeActivity files query time: 0.005098 seconds. Entries: 0. Current queries: 2 2026-07-13 13:45:38.966 | TradeActivity files query time: 0.001191 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:39.041 | TradeActivity files query time: 0.000719 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:39.073 | TradeActivity files query time: 0.000408 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:39.074 | TradeActivity files query time: 0.000593 seconds. Entries: 0. Current queries: 2 2026-07-13 13:45:39.217 | TradeActivity files query time: 0.000810 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:49.884 | TradeActivity files query time: 0.006050 seconds. Entries: 0. Current queries: 1 2026-07-13 13:45:50.009 | TradeActivity files query time: 0.008588 seconds. Entries: 0. Current queries: 3 2026-07-13 13:45:50.014 | TradeActivity files query time: 0.005670 seconds. Entries: 0. Current queries: 2 2026-07-13 13:45:50.020 | TradeActivity files query time: 0.005689 seconds. Entries: 0. Current queries: 2 2026-07-13 13:45:50.186 | TradeActivity files query time: 0.008834 seconds. Entries: 315. Current queries: 1 2026-07-13 14:50:38.382 | TradeActivity files query time: 0.001027 seconds. Entries: 0. Current queries: 1 2026-07-13 14:50:38.471 | TradeActivity files query time: 0.001089 seconds. Entries: 0. Current queries: 1 2026-07-13 14:50:38.515 | TradeActivity files query time: 0.000319 seconds. Entries: 0. Current queries: 2 2026-07-13 14:50:38.516 | TradeActivity files query time: 0.000514 seconds. Entries: 0. Current queries: 2 2026-07-13 14:50:38.533 | TradeActivity files query time: 0.000530 seconds. Entries: 0. Current queries: 1 2026-07-13 15:03:27.707 | TradeActivity files query time: 0.007086 seconds. Entries: 0. Current queries: 4 2026-07-13 15:03:27.713 | TradeActivity files query time: 0.006041 seconds. Entries: 0. Current queries: 4 2026-07-13 15:03:27.719 | TradeActivity files query time: 0.005510 seconds. Entries: 0. Current queries: 3 2026-07-13 15:03:27.724 | TradeActivity files query time: 0.005927 seconds. Entries: 0. Current queries: 3 2026-07-13 15:03:27.730 | TradeActivity files query time: 0.005938 seconds. Entries: 325. Current queries: 3 2026-07-13 15:10:39.623 | TradeActivity files query time: 0.006280 seconds. Entries: 325. Current queries: 1 2026-07-13 15:11:12.346 | TradeActivity files query time: 0.000817 seconds. Entries: 0. Current queries: 1 2026-07-13 15:11:12.347 | TradeActivity files query time: 0.000506 seconds. Entries: 0. Current queries: 1 2026-07-13 15:11:12.484 | TradeActivity files query time: 0.000592 seconds. Entries: 0. Current queries: 1 2026-07-13 15:11:12.512 | TradeActivity files query time: 0.000253 seconds. Entries: 0. Current queries: 2 2026-07-13 15:11:12.512 | TradeActivity files query time: 0.000449 seconds. Entries: 0. Current queries: 2 2026-07-13 15:11:31.267 | TradeActivity files query time: 0.006300 seconds. Entries: 0. Current queries: 1 2026-07-13 15:11:31.431 | TradeActivity files query time: 0.009274 seconds. Entries: 325. Current queries: 1 2026-07-13 15:11:31.578 | TradeActivity files query time: 0.005623 seconds. Entries: 0. Current queries: 3 2026-07-13 15:11:31.584 | TradeActivity files query time: 0.005861 seconds. Entries: 0. Current queries: 2 2026-07-13 15:11:31.590 | TradeActivity files query time: 0.005497 seconds. Entries: 0. Current queries: 2 |
| [2026-07-13 19:10:06] |
| John - SC Support - Posts: 47162 |
|
It does not appear that you are connected to your live trading account. What trading service/Broker do you use for your live trading?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: