Support Board
Date/Time: Fri, 10 Jul 2026 18:27:50 +0000
TP/SL lines not appearing on chart
View Count: 41
| [2026-07-10 15:06:51] |
| jjb1989 - Posts: 4 |
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Hi all, I've been experiencing a strange one lately. I've been using Sierra Chart for over a year and this has started occurring recently. Everytime I place a trade, the TP/SL lines briefly show then immediately disappear. Then when I try closing SC, it tells me open trades are running. I check the Trade Positions window and surely enough, my trade is there. Is there any reason why this is occurring? I've always used the TP/SL lines for my trades, so not having them is an irritant. Many thanks! |
| [2026-07-10 15:25:21] |
| Sierra_Chart Engineering - Posts: 24233 |
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First thing to do is to check, that those Target and Stop orders are actually open and working in the Trade >> Trade Orders Window: Trading Information Windows: Trade Orders Window Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-10 15:31:20] |
| jjb1989 - Posts: 4 |
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Thank you Engineering. I can confirm that despite having exited my trades, the Trade Orders Window still shows the two trades I have taken today for example. And their status are still set to "Open". This isn't the case, so I'm not sure if there's some sync issue. Looking forward to your further support. |
| [2026-07-10 15:34:42] |
| Sierra_Chart Engineering - Posts: 24233 |
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We see you are using Rithmic. We want you to reconnect with File >> Reconnect.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-10 15:56:33] |
| jjb1989 - Posts: 4 |
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I have now done this, and open orders still appearing on window.
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| [2026-07-10 15:58:22] |
| Sierra_Chart Engineering - Posts: 24233 |
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This is a Rithmic issue and we cannot solve this. And there is nothing you can do either other than contacting Rithmic about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-10 16:00:45] |
| jjb1989 - Posts: 4 |
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Noted, and thank you for clarifying.
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