Support Board
Date/Time: Sat, 22 Aug 2026 19:55:19 +0000
I can't connect.
View Count: 258
| [2026-07-06 13:00:51] |
| User284484 - Posts: 9 |
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Hi, I can't connect to my Sierra platform. Can you give me the reason? Thanks.
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| [2026-07-06 13:09:00] |
| John - SC Support - Posts: 47594 |
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We need more information on exactly where you are having a problem. For instance, is this at the Sierra Chart login? Is it after you login and you can not connect to your trading service? Something else? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-06 13:12:33] |
| User284484 - Posts: 9 |
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I'm trying to connect to the data feed as soon as I open the app, but it can't connect. Usually, it turns green, but it is still red at the top.
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| [2026-07-06 14:22:14] |
| User284484 - Posts: 9 |
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Ok, I'm able to connect, and now it turns green on top, but I'm not able to get real-time data. Is my exchange data feed up to date?
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| [2026-07-06 14:47:53] |
| User284484 - Posts: 9 |
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Please help me out. I've been a customer for over 15 years. I want to be able to connect this for tomorrow. Here's exactly what it's telling me. Real-time market data only supported with Sierra Chart data feed for symbol F.US.MIN.Q2.6.ID19, it also says "Historical intraday data download: historical data only supported with Sierra Chart data feed.". What's my next step? Thanks!
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| [2026-07-06 16:32:18] |
| John - SC Support - Posts: 47594 |
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The exchange that you had active in June did not renew on July 1, 2026, since you did not have an active package at that time. When you activated your services again, you did not activate an exchange, so that is why you were getting the messages you were. We see that you have activated an exchange since your last post. So you should be fine now. We do want to point out that "F.US.MIN.Q2.6.ID19" is not a valid symbol. We are not sure why you would see this. If you are getting a message related to that, then this would mean that you have something somewhere that is referencing that bad symbol. It could be a chart, a quote board entry, or a symbol alert. You would need to find out where that is set and remove it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-06 19:44:49] |
| User284484 - Posts: 9 |
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Okay, thanks. I activated the service again. Now it's working. Thank you.
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| [2026-07-07 16:40:01] |
| BGreezy3 - Posts: 1 |
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I've tried for days to connect to the Denali data feed and I continue to get delayed data. I've signed the proper agreements and paid for package 11, and gotten approval from my broker IronBeam for the Teton routing, and followed everything and I continue to received delayed data. I also have "yes" listed for "Allow support for Sierra Chart Data Feeds." I desperately need help. Thanks!
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| [2026-07-07 17:04:31] |
| John - SC Support - Posts: 47594 |
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BGreezy3: You have not activated any exchanges in order to get the real-time data. You can activate the exchange(s) for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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