Support Board
Date/Time: Thu, 20 Aug 2026 05:11:43 +0000
Chartbook Won't Load in New Sierra Chart Instance
View Count: 154
| [2026-07-04 16:56:27] |
| User966246 - Posts: 14 |
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Hello, I'm trying to follow this guide to open a new Sierra Chart instance on another monitor (File → New Instance): Using DTC Server for Data and Trading in Another Sierra Chart Instance: Instructions For Sharing Data Using Sub Instances (Easiest And Recommended Method) However, I keep running into an issue where the Chartbook never loads in the new instance. It seems to get stuck at "Downloading Continuous Contract Data." See screenshot. Also I don't see any messages in Message Log. Do you have any suggestions on what might be causing this and how can I troubleshoot it? Thank you. Date Time Of Last Edit: 2026-07-04 16:57:14
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 2026-07-04 12 47 30.jpg / V - Attached On 2026-07-04 16:57:12 UTC - Size: 92.64 KB - 44 views |
| [2026-07-06 14:48:06] |
| John - SC Support - Posts: 47554 |
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This sounds like a new installation that you have setup. In this case, the data has to be fully downloaded to that installation, so it can take some time to download, particularly for a Continuous Contract chart. It doesn't sound like anything is wrong, you just have to wait for the data to finish downloading. When you have that message, if you can interact with the software, such as selecting a menu item (like "Trade") and you get the menu opening, then the software is working fine and it is just a matter of waiting. You can also try opening a chart and getting a minimum of data to also verify that this is just a matter of waiting long enough. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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