Support Board
Date/Time: Mon, 03 Aug 2026 07:36:21 +0000
Config File Error
View Count: 170
| [2026-06-14 15:52:22] |
| Gradient - Posts: 211 |
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Hi, I keep getting config file errors both on startup and inside the platform. The latest, which occur at startup state there's no data. Upon checking the size of the config file it no 0 bytes. Can someone advise on why this happening? Thanks |
 Sierra Config File Checksum Error.png / V - Attached On 2026-06-14 15:50:47 UTC - Size: 12.96 KB - 44 views Sierra Config File No Data Error.png / V - Attached On 2026-06-14 15:51:03 UTC - Size: 19.85 KB - 38 views |
| [2026-06-14 15:59:45] |
| Gradient - Posts: 211 |
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I've also noticed that the TAL is incorrect. Despite the Trade Account Monitor showing the correct(ie. cross referenced with account statements) account value and PnL, the TAL doesn't reflect all of the executions, with some not having offsetting orders. For reference, I'm running Version 2784 Date Time Of Last Edit: 2026-06-14 16:01:51
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| [2026-06-14 21:53:58] |
| Sierra_Chart Engineering - Posts: 24372 |
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Restore a backup of the global configuration file: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Running into problems like this, indicates a system-level issue. This should never be happening otherwise. We also never recommend powering off your computer, while Sierra Chart is running. First exit Sierra Chart. Wait a few seconds and then power the computer off. You should not have any problems, but the operating system can be malfunctioning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-14 21:54:57
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| [2026-06-15 15:36:07] |
| John - SC Support - Posts: 47426 |
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Check to make sure you have drive space as well. If you need to clear drive space then refer to the following: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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