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Date/Time: Fri, 12 Jun 2026 14:41:48 +0000

How to Post a Message for Support

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[2026-06-12 10:09:51] #1 [Go To First Post]
Rafign - Posts: 1
I have Package 11 (Integrated Advanced) active, and CME/CBOT/NYMEX/COMEX exchange agreements are all showing as active/green in my Account Control Panel. However, when I open a chart for NQ Mini or Micro, it shows “Delayed” in the header with a ~10 minute delay. I’ve tried disconnecting/reconnecting, restarting Sierra Chart completely, and opening a new chart - the issue persists. Other symbols (e.g. Gold/GC) don’t show this issue. Could you please check my account configuration?


Zrzut ekranu 2026-06-12 o 11.36.32.png / V - Attached On 2026-06-12 10:07:46 UTC - Size: 443.19 KB - 7 views

[2026-06-12 13:09:54] #2 [Go To First Post]
User135243 - Posts: 268
just because you see the agreement green, doesn't mean that you've a subscription for real-time data for all this exchange, click the "Activate"-link and you can see for which exchanges you get real-time data

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