Support Board
Date/Time: Tue, 09 Jun 2026 01:53:11 +0000
Chart is not displayed after upgrade
View Count: 42
| [2026-06-08 17:52:56] |
| amirN - Posts: 162 |
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Hi, Today I have upgraded from version 2904 to 2915. One of my charts does not load therefore, nothing is displayed (it displays correctly in version 2904). I am attaching the chartbook plus a display in both versions. Please let me know what is wrong? Thanks Date Time Of Last Edit: 2026-06-08 17:53:52
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Private File Private File Private File |
| [2026-06-08 20:00:31] |
| John - SC Support - Posts: 46561 |
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We are not seeing any issues with version 2915, but we did see that the charts are set to a scale of "User Defined". Set the charts to be a scale of "Automatic" and then reset the scales by double left-clicking in the scale (or right click and select Reset). Then you should have the bars showing properly. You can then set the scales to be "User Defined" if that is what you want to use.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-08 21:31:08] |
| amirN - Posts: 162 |
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If you look at the sc-2915.png you could see that neither the horizontal or vertical scale is shown. I went to the chart menu and selected the scale to automatic but again nothing is shown. If I open the same chart in version 2904 the display is correct as is shown in sc-2904.png. Also, save the chart in version 2904 with the scale set to automatic and then reset and saved it. Importing this to version 2915 had the same effect i.e. nothing is being displayed including scales. Date Time Of Last Edit: 2026-06-08 21:35:58
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| [2026-06-08 22:02:15] |
| John - SC Support - Posts: 46561 |
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After changing to "Automatic" did you reset the scales?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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