Support Board
Date/Time: Fri, 05 Jun 2026 21:14:44 +0000
No data when using rithmic service with denali data
View Count: 23
| [2026-06-05 18:10:27] |
| bbnewey - Posts: 6 |
|
Hello, I am simply trying use denali market data with my rithmic service account and the data is not working. Ive followed all the documentation/guides and have done a lot of troubleshooting and cannot figure out why the data isnt working. Ive attached a log of trying to connect to data feed. I think you can see that I have the proper settings. I can use teton cme service with denali data feed just fine but when I switch to rithmic, the data stops flowing. |
 troubleshooting_log_sierrachart.txt - Attached On 2026-06-05 18:09:26 UTC - Size: 6.76 KB - 5 views Attachment Deleted. |
| [2026-06-05 18:45:59] |
| John - SC Support - Posts: 46532 |
|
You do not have any exchanges setup with us to get real-time data for the CME Group. You did have data setup in April, but it did not renew on May 1, 2026 due to insufficient funds in your account at that time. Our guess is that you have the "Market Data" and "Historical Data" fields blank on your "Data/Trade Service Settings" window, which would be why you are not getting any data when you connect to Rithmic. And when you are connected to "SC Data" or "Teton", you are getting delayed streaming data, not the real-time data. If you want to setup the data from our Denali Exchange Data Feed, then activate the exchange(s) for which you want real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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