Support Board
Date/Time: Fri, 29 May 2026 16:00:13 +0000
dom/tape freeze after burst of volume in ES
View Count: 64
| [2026-05-28 23:57:51] |
| Island_Trader - Posts: 31 |
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I don't trade with a lot however the dom/tape seem to freeze up after a burst of volume in ES. The entire platform freezes up for 1-2 seconds. Any suggestions would be welcome to help keep things efficient. I've reduced loaded data and increased refresh rates on charts since I don't really use them for anything other than reference. My computer has 64GB Ram, Intel Ultra 9 185H processor. I have the following loaded: *30-minute chart, 6 days loaded with TPO and value area of volume displayed on TPO, current price line, updating 250ms *5-minute chart, 2 days loaded, no indicators updating 100ms *Tape from the 5-minute chart, 1000 records (just time, price, volume, no grid, scroll or highlights) *Dom, 1 day loaded with level 2, price column, recent bid/ask volume updating at 15ms I wasn't sure if it would be best to have TPO in a different chartbook and only open when using. Currently the 5-minute chart is displayed and 30 minute with TPO is on a different tab. Thank you for any suggestions. Date Time Of Last Edit: 2026-05-29 07:55:52
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| [2026-05-29 14:41:47] |
| John - SC Support - Posts: 46358 |
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All of the information for how to improve performance in Sierra Chart is here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-29 14:54:12] |
| Island_Trader - Posts: 31 |
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I've looked through all the documentation, that's why I'm reaching out for help. I didn't have the issue until the recent upgrade.
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| [2026-05-29 15:20:25] |
| John - SC Support - Posts: 46358 |
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Refer to the information in this posting by our Senior Engineer on this topic: Bad Data Freezing at 10:13am | Post: 443456 And everything we know is in the section we already gave, so there is nothing additional that we can give in terms of how to improve performance. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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