Support Board
Date/Time: Tue, 19 May 2026 15:40:28 +0000
no running market data after 2 month of closed Sierra Chart
View Count: 30
| [2026-05-19 10:51:07] |
| User546613 - Posts: 19 |
|
I started like every time in the last 10 years, First i payed some services. Now there is a confirmation i'am with service paket 11 okay: Your Service Package supports activating exchanges with the Denali Data Feed.The Denali Data Feed is active. So i open in the data /Trade Service window CQG which always allowed everything of trading. Also today i see the green line with DF:130 ST4,4 in the4 left upper corner. But if i open the markets i ordered (NQ and ES) the market data is not running. I just see old data fixed in the window. A Similar problem is that i get no connection to Rithmic, which i have a account open there. Also this was never a problem. So i tried everything which i have in my experience and one hour searching along with Claude AI, but i could not find something which leaded me to a solution. Thank you for you helping hints. Markus Hirsbrunner |
| [2026-05-19 13:52:26] |
| Sierra_Chart Engineering - Posts: 23811 |
|
Activate the CME exchange here for real-time and historical data when using CQG: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Regarding this: A Similar problem is that i get no connection to Rithmic, which i have a account open there.
We need to see the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-19 15:38:45] |
| User546613 - Posts: 19 |
|
To my question that i cannot connect to Rithmic i had to copy the message log after disconnect and connect to datafeed. This is the copy 2026-05-19 17:31:50.358 | Software version: 2888 64-bit 2026-05-19 17:31:50.358 | Primary Thread ID: 20812 2026-05-19 17:31:50.358 | Usage end date: 2026-06-19 2026-05-19 17:31:50.358 | Enabled for: Advanced Features 2. 2026-05-19 17:31:50.358 | Enabled for: Sierra Chart Historical Data Service. 2026-05-19 17:31:50.358 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-05-19 17:31:50.358 | Enabled for: Delayed Denali Exchange Data Feed. 2026-05-19 17:31:50.358 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-05-19 17:31:50.358 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-05-19 17:31:50.358 | Custom symbol settings values: enabled 2026-05-19 17:31:50.358 | Chart Update Interval: 400 2026-05-19 17:31:50.358 | Intraday Data Storage Time Unit: 0 2026-05-19 17:31:50.358 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2026-05-19 17:31:50.358 | 2026-05-19 15:31:50 Local computer time in UTC 2026-05-19 17:31:50.358 | 2026-05-19 17:31:50 Local computer time in SC Time Zone 2026-05-19 17:31:50.358 | 2026-05-19 15:26:54 Server time in UTC 2026-05-19 17:31:50.358 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-05-19 17:31:50.358 | Program path: C:\SierraChart2757\ 2026-05-19 17:31:50.358 | Data Files path: C:\SierraChart2757\Data\ 2026-05-19 17:31:50.358 | OS Version Number: 10.0 2026-05-19 17:31:50.358 | Locale Setting: C 2026-05-19 17:31:50.358 | Crash reporter started: true 2026-05-19 17:31:50.358 | 2026-05-19 17:32:19.435 | File >> Disconnect selected. 2026-05-19 17:32:19.435 | DTC Client socket (0) | CloseSocket call. 2026-05-19 17:32:19.436 | Rithmic Direct - DTC | Disconnected. 2026-05-19 17:32:26.748 | 2026-05-19 17:32:26.748 | Rithmic Direct - DTC | Using server connection: Apex-Frankfurt-Non-Aggregated 2026-05-19 17:32:26.748 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40834 2026-05-19 17:32:26.748 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40834 2026-05-19 17:32:27.265 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-19 17:32:27.265 | DTC Client socket (1) | New receive buffer size: 0 2026-05-19 17:32:27.265 | DTC Client socket (1) | Connecting to IP: 130.117.187.66. 2026-05-19 17:32:27.277 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-19 17:32:27.277 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-19 17:32:27.277 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-19 17:32:27.277 | Rithmic Direct - DTC | Sending logon request message. 2026-05-19 17:32:27.417 | Rithmic Direct - DTC | Received logon response. 2026-05-19 17:32:27.417 | Rithmic Direct - DTC | Server Name: . 2026-05-19 17:32:27.417 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-19 17:32:27.417 | Rithmic Direct - DTC | Logon error received from server: permission denied 2026-05-19 17:32:27.417 | Rithmic Direct - DTC | Failed connections: 50 2026-05-19 17:32:27.417 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-05-19 17:32:27.417 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:27.434 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-05-19 17:32:27.434 | DTC Client socket (1) | CloseSocket call. 2026-05-19 17:32:27.434 | Rithmic Direct - DTC | Disconnected. 2026-05-19 17:32:27.434 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:27.434 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-05-19 17:32:27.448 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-05-19 17:32:27.448 | DTC Client socket (1) | Closed. 2026-05-19 17:32:31.436 | 2026-05-19 17:32:31.436 | Rithmic Direct - DTC | Using server connection: Apex-Frankfurt-Non-Aggregated 2026-05-19 17:32:31.436 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40834 2026-05-19 17:32:31.436 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40834 2026-05-19 17:32:31.437 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-19 17:32:31.437 | DTC Client socket (1) | New receive buffer size: 0 2026-05-19 17:32:31.437 | DTC Client socket (1) | Connecting to IP: 130.117.187.66. 2026-05-19 17:32:31.450 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-19 17:32:31.450 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-19 17:32:31.450 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-19 17:32:31.450 | Rithmic Direct - DTC | Sending logon request message. 2026-05-19 17:32:31.590 | Rithmic Direct - DTC | Received logon response. 2026-05-19 17:32:31.590 | Rithmic Direct - DTC | Server Name: . 2026-05-19 17:32:31.590 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-19 17:32:31.590 | Rithmic Direct - DTC | Logon error received from server: permission denied 2026-05-19 17:32:31.590 | Rithmic Direct - DTC | Failed connections: 51 2026-05-19 17:32:31.590 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-05-19 17:32:31.590 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:31.606 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-05-19 17:32:31.606 | DTC Client socket (1) | CloseSocket call. 2026-05-19 17:32:31.606 | Rithmic Direct - DTC | Disconnected. 2026-05-19 17:32:31.606 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:31.606 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-05-19 17:32:31.619 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-05-19 17:32:31.619 | DTC Client socket (1) | Closed. 2026-05-19 17:32:35.599 | 2026-05-19 17:32:35.599 | Rithmic Direct - DTC | Using server connection: Apex-Frankfurt-Non-Aggregated 2026-05-19 17:32:35.599 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40834 2026-05-19 17:32:35.599 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40834 2026-05-19 17:32:35.599 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-19 17:32:35.599 | DTC Client socket (1) | New receive buffer size: 0 2026-05-19 17:32:35.599 | DTC Client socket (1) | Connecting to IP: 130.117.187.66. 2026-05-19 17:32:35.613 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-19 17:32:35.613 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-19 17:32:35.613 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-19 17:32:35.613 | Rithmic Direct - DTC | Sending logon request message. 2026-05-19 17:32:35.762 | Rithmic Direct - DTC | Received logon response. 2026-05-19 17:32:35.762 | Rithmic Direct - DTC | Server Name: . 2026-05-19 17:32:35.762 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-19 17:32:35.762 | Rithmic Direct - DTC | Logon error received from server: permission denied 2026-05-19 17:32:35.762 | Rithmic Direct - DTC | Failed connections: 52 2026-05-19 17:32:35.762 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-05-19 17:32:35.762 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:35.784 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-05-19 17:32:35.784 | DTC Client socket (1) | CloseSocket call. 2026-05-19 17:32:35.784 | Rithmic Direct - DTC | Disconnected. 2026-05-19 17:32:35.784 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:35.785 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-05-19 17:32:35.798 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-05-19 17:32:35.798 | DTC Client socket (1) | Closed. 2026-05-19 17:32:39.785 | 2026-05-19 17:32:39.785 | Rithmic Direct - DTC | Using server connection: Apex-Frankfurt-Non-Aggregated 2026-05-19 17:32:39.785 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40834 2026-05-19 17:32:39.785 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40834 2026-05-19 17:32:39.789 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-19 17:32:39.789 | DTC Client socket (1) | New receive buffer size: 0 2026-05-19 17:32:39.789 | DTC Client socket (1) | Connecting to IP: 130.117.187.66. 2026-05-19 17:32:39.802 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-19 17:32:39.802 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-19 17:32:39.802 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-19 17:32:39.802 | Rithmic Direct - DTC | Sending logon request message. 2026-05-19 17:32:39.943 | Rithmic Direct - DTC | Received logon response. 2026-05-19 17:32:39.943 | Rithmic Direct - DTC | Server Name: . 2026-05-19 17:32:39.943 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-19 17:32:39.943 | Rithmic Direct - DTC | Logon error received from server: permission denied 2026-05-19 17:32:39.943 | Rithmic Direct - DTC | Failed connections: 53 2026-05-19 17:32:39.943 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-05-19 17:32:39.943 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:39.969 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-05-19 17:32:39.970 | DTC Client socket (1) | CloseSocket call. 2026-05-19 17:32:39.970 | Rithmic Direct - DTC | Disconnected. 2026-05-19 17:32:39.970 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:39.970 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-05-19 17:32:39.983 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-05-19 17:32:39.983 | DTC Client socket (1) | Closed. 2026-05-19 17:32:43.977 | 2026-05-19 17:32:43.977 | Rithmic Direct - DTC | Using server connection: Apex-Frankfurt-Non-Aggregated 2026-05-19 17:32:43.977 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40834 2026-05-19 17:32:43.977 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40834 2026-05-19 17:32:43.978 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-19 17:32:43.978 | DTC Client socket (1) | New receive buffer size: 0 2026-05-19 17:32:43.978 | DTC Client socket (1) | Connecting to IP: 130.117.187.66. 2026-05-19 17:32:43.991 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-19 17:32:43.991 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-19 17:32:43.991 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-19 17:32:43.991 | Rithmic Direct - DTC | Sending logon request message. 2026-05-19 17:32:44.131 | Rithmic Direct - DTC | Received logon response. 2026-05-19 17:32:44.131 | Rithmic Direct - DTC | Server Name: . 2026-05-19 17:32:44.131 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-19 17:32:44.131 | Rithmic Direct - DTC | Logon error received from server: permission denied 2026-05-19 17:32:44.131 | Rithmic Direct - DTC | Failed connections: 54 2026-05-19 17:32:44.131 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-05-19 17:32:44.131 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:44.148 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-05-19 17:32:44.149 | DTC Client socket (1) | CloseSocket call. 2026-05-19 17:32:44.149 | Rithmic Direct - DTC | Disconnected. 2026-05-19 17:32:44.149 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:44.149 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-05-19 17:32:44.162 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-05-19 17:32:44.162 | DTC Client socket (1) | Closed. 2026-05-19 17:32:48.153 | 2026-05-19 17:32:48.153 | Rithmic Direct - DTC | Using server connection: Apex-Frankfurt-Non-Aggregated 2026-05-19 17:32:48.153 | Rithmic Direct - DTC | Trading server address/port: rsc-de.rithmic.com:40834 2026-05-19 17:32:48.153 | Rithmic Direct - DTC | Connecting to the server rsc-de.rithmic.com. Port 40834 2026-05-19 17:32:48.154 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-19 17:32:48.154 | DTC Client socket (1) | New receive buffer size: 0 2026-05-19 17:32:48.154 | DTC Client socket (1) | Connecting to IP: 130.117.187.66. 2026-05-19 17:32:48.168 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-19 17:32:48.168 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-19 17:32:48.168 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-19 17:32:48.168 | Rithmic Direct - DTC | Sending logon request message. 2026-05-19 17:32:48.309 | Rithmic Direct - DTC | Received logon response. 2026-05-19 17:32:48.309 | Rithmic Direct - DTC | Server Name: . 2026-05-19 17:32:48.309 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-19 17:32:48.309 | Rithmic Direct - DTC | Logon error received from server: permission denied 2026-05-19 17:32:48.309 | Rithmic Direct - DTC | Failed connections: 55 2026-05-19 17:32:48.309 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2026-05-19 17:32:48.309 | Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:48.323 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-05-19 17:32:48.323 | DTC Client socket (1) | CloseSocket call. 2026-05-19 17:32:48.323 | Rithmic Direct - DTC | Disconnected. 2026-05-19 17:32:48.323 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2026-05-19 17:32:48.323 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-05-19 17:32:48.336 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-05-19 17:32:48.336 | DTC Client socket (1) | Closed. first answer from you: Activate the CME exchange here for real-time and historical data when using CQG: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed I could find 7 different activation buttons but no one of these contained the wordings historical and real-tim. Please indicate which one - thank you |
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