Support Board
Date/Time: Mon, 11 May 2026 20:21:15 +0000
Delayed Data but all exchanges are active and paid
View Count: 24
| [2026-05-11 17:28:30] |
| User641253 - Posts: 2 |
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Hi, I am noticing that my COMEX and NYSE data are delayed but I can't figure out why. I have service package 12, all exchange agreements are active and paid. Funded trading account connected. Is Denali data the issue? |
| [2026-05-11 18:34:32] |
| John - SC Support - Posts: 46068 |
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You are not setup to get any real-time data for the COMEX exchange. You have the following CME Group exchange active: - CME with Market Depth for Non-Professional Trading Accounts If you want to add the COMEX exchange, then refer to the following: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections We are not sure what you are referring to in terms of NYSE data, as you have the "U.S. Equities Consolidated Tape" exchange active, so you should be getting data for NYSE traded equities. If you are referring to something else, then we need more information on what exactly you are looking for in terms of NYSE data. If you are having a problem with equities data, then what is one symbol for which you are having an issue? We need the symbol exactly as you have it entered in "Chart >> Chart Settings >> Symbol >> Symbol". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-11 18:43:19] |
| User641253 - Posts: 2 |
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My Activate services page says Denali Data Feed is active for CME, CBOT, NYSE, COMEX with 3 green check marks. What am I missing?
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 Screenshot 2026-05-11 124057.png / V - Attached On 2026-05-11 18:41:18 UTC - Size: 17.42 KB - 3 views Attachment Deleted. |
| [2026-05-11 19:08:26] |
| John - SC Support - Posts: 46068 |
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That does NOT mean that you have all 4 exchanges active. Those checkmarks mean the following: - [✔] The Denali Data Feed is active: You are on one of the "Integrated" packages and have the ability to get real-time data from our Denali Exchange Data Feed. - [✔] CME / CBOT / NYMEX / COMEX Exchange Agreements: You have completed the agreements for the real-time data for the CME Group - [✔] Activate / Deactivate Denali Exchange Data Feed Exchanges [CME / CBOT / NYMEX / COMEX Exchange]: You have at least one exchange active for the CME Group You need to select the link of "Activate / Deactivate Denali Exchange Data Feed Exchanges" to go to the page that shows what exchanges you have active. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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