Support Board
Date/Time: Mon, 11 May 2026 17:46:39 +0000
Live Data not updating
View Count: 17
| [2026-05-11 15:28:35] |
| cmack1011 - Posts: 194 |
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For some reason I'm no longer getting live data printing in real-time. I've made sure the account is up to date, but it still appears to be delayed data Please advise. Thx Date Time Of Last Edit: 2026-05-11 17:07:05
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| [2026-05-11 17:26:35] |
| John - SC Support - Posts: 46060 |
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Everything on your account looks good, so you should not be having any issue with getting real-time data for the following exchanges that you have active with our Denali Exchange Data Feed: - CME with Market Depth - NASDAQ TotalView - U.S. Equities Consolidated Tape - Combined NASDAQ TotalView with U.S. Equities (_MBO symbols) If you are still having an issue with data for any of these, then please get us your Message Log for 1 symbol by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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