Support Board
Date/Time: Thu, 07 May 2026 19:30:47 +0000
Current dates chart are loading
View Count: 42
| [2026-05-07 13:30:36] |
| Cileron - Posts: 44 |
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My charts are loading the current day it’s stuck at 4-30 and I don’t know why. I tried reloading and recalculating but it’s not changing anything
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| [2026-05-07 14:00:19] |
| John - SC Support - Posts: 46008 |
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Everything on your account looks good for you to be getting the real-time data for the CME exchange (which is the exchange you have active with us). Therefore, please go through the items at the following link to see if one of them solves your issue: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Another item that is not listed in that section is to look at the settings for "Chart >> Chart Settings >> Data Limiting" and make sure you are not setting a date range that has an end date of April 30. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-07 14:14:44] |
| Cileron - Posts: 44 |
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Yes It is actually limited to May 1st but it’s at read only and I can’t modify it
Date Time Of Last Edit: 2026-05-07 14:20:24
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| [2026-05-07 14:37:15] |
| John - SC Support - Posts: 46008 |
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What is the symbol for the chart?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-07 15:14:06] |
| Cileron - Posts: 44 |
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ESM6
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| [2026-05-07 16:59:31] |
| John - SC Support - Posts: 46008 |
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Please get us your Message Log in reference to the symbol ESM6 by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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