Support Board
Date/Time: Sat, 20 Jun 2026 20:46:25 +0000
real time data feed
View Count: 188
| [2026-05-04 15:33:33] |
| User633898 - Posts: 32 |
|
Hi, I encountered problem to retrieve real time data feed despite I have connect my IB as per instructions. Following prompt keep flashing when I connected to IB. Service Connection Error Connection error message from service: Interactive Brokers/ Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? Appreciate if you could enlighted me how to resolve the issue. |
| [2026-05-04 17:52:56] |
| John - SC Support - Posts: 46802 |
|
In a recent update to the TWS software, Interactive Brokers is automatically setting the option for "Enable ActiveX and Socket Clients" to be disabled. You would need to re-enable this option. Refer to Step #5 at the following link: Interactive Brokers Trading Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-01 14:44:42] |
| User633898 - Posts: 32 |
|
Hi, I still experienced frequent disconnection from the real time server. The message log keep flashing. Also, IB TWS also keep disconnecting. Please see what I need to do to resume a real time connection. Thanks |
| [2026-06-01 18:44:29] |
| John - SC Support - Posts: 46802 |
|
Please get us your Message Log after you have this occur by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-02 12:22:14] |
| User633898 - Posts: 32 |
|
Please see below. 2026-06-02 12:05:13.391 | Trade activity files set size: 189 2026-06-02 12:05:13.559 | Created the DTC Protocol server. 2026-06-02 12:05:13.560 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2026-06-02 12:05:13.560 | Reading Internal Order ID file. 2026-06-02 12:05:13.560 | Reading Trade Orders file. 2026-06-02 12:05:13.560 | Reading Trade Positions file. 2026-06-02 12:05:13.561 | Reading Trade Account Data files. 2026-06-02 12:05:13.569 | Software version: 2899 64-bit 2026-06-02 12:05:13.569 | Primary Thread ID: 5576 2026-06-02 12:05:13.569 | Usage end date: 2026-08-04 2026-06-02 12:05:13.569 | Enabled for: Sierra Chart Historical Data Service. 2026-06-02 12:05:13.569 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-06-02 12:05:13.569 | Enabled for: Delayed Denali Exchange Data Feed. 2026-06-02 12:05:13.569 | Enabled for exchange2: CME (Trading Account Required) 2026-06-02 12:05:13.569 | Enabled for exchange2: CBOT (Trading Account Required) 2026-06-02 12:05:13.569 | Enabled for exchange2: COMEX (Trading Account Required) 2026-06-02 12:05:13.569 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-06-02 12:05:13.569 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-06-02 12:05:13.569 | Current selected Data/Trading service: SC Data 2026-06-02 12:05:13.569 | Custom symbol settings values: enabled 2026-06-02 12:05:13.569 | Chart Update Interval: 300 2026-06-02 12:05:13.569 | Intraday Data Storage Time Unit: 0 2026-06-02 12:05:13.569 | Time Zone: +00:00:00 (UTC+00) 2026-06-02 12:05:13.569 | 2026-06-02 12:05:13 Local computer time in UTC 2026-06-02 12:05:13.569 | 2026-06-02 12:05:13 Local computer time in SC Time Zone 2026-06-02 12:05:13.569 | 2026-06-02 12:05:04 Server time in UTC 2026-06-02 12:05:13.569 | Local computer UTC time and Server UTC time difference: 7 seconds. 2026-06-02 12:05:13.569 | Notice: Your computer's clock is off by 7 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes'. 2026-06-02 12:05:13.569 | Program path: C:\SierraChart\ 2026-06-02 12:05:13.569 | Data Files path: C:\SierraChart\Data\ 2026-06-02 12:05:13.569 | OS Version Number: 10.0 2026-06-02 12:05:13.569 | Locale Setting: C 2026-06-02 12:05:13.569 | Crash reporter started: true 2026-06-02 12:05:13.569 | 2026-06-02 12:05:13.586 | Created the DTC Protocol historical data server. 2026-06-02 12:05:13.587 | HD Server Manager | Listening on port 11098. 2026-06-02 12:05:13.587 | Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. 2026-06-02 12:05:13.588 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-06-02 12:05:13.828 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-06-02 12:05:13.829 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-06-02 12:05:14.432 | Received 5 login tokens. 2026-06-02 12:05:14.845 | Symbol settings MD5 received. Request ID: 1. 2026-06-02 12:05:14.845 | Symbol settings are up-to-date for scdataallservices. 2026-06-02 12:05:16.099 | Requested user files to download. 2026-06-02 12:05:18.114 | 2026-06-02 12:05:18.114 | SC Data | Connection to server complete. 2026-06-02 12:05:18.114 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-06-02 12:12:47.511 | Loading DLL: C:\SierraChart\Data\UserContributedStudies.dll (UserContributedStudies_64.dll). Handle: 7ffed0b60000 2026-06-02 12:12:47.532 | MNQM26-CME 30 Min #3 | Reloading chart. 2026-06-02 12:12:47.844 | Mapping MNQM26-CME to MNQM26. Service code: cme 2026-06-02 12:12:47.844 | Using symbol data fast lookup vector 2026-06-02 12:12:47.844 | Denali Data Feed | Starting real-time market data updates for: MNQM26-CME (MNQM26). ID: 1 Service code: cme 2026-06-02 12:12:47.844 | Denali Data Feed | Connecting to the server ds7.sierracharts.com. Port 443 2026-06-02 12:12:47.844 | Denali Data Feed | Requesting security definition data for: MNQM26-CME (MNQM26). ID: 1 2026-06-02 12:12:47.844 | Starting DelayedDownloadMonitoringTimer 2026-06-02 12:12:47.844 | Starting HDTimeoutTimer 2026-06-02 12:12:47.845 | Added historical Intraday data request for MNQM26-CME to the queue. 2026-06-02 12:12:47.845 | Intraday data recording state for symbol MNQM26-CME is set to download 'Pending'. 2026-06-02 12:12:47.845 | Triggering next historical data download in queue. 2026-06-02 12:12:47.845 | Delaying start of download for MNQM26-CME. 2026-06-02 12:12:47.955 | DTC Client socket (1) | Creating socket. 2026-06-02 12:12:47.955 | DTC Client socket (1) | New receive buffer size: 0 2026-06-02 12:12:47.955 | DTC Client socket (1) | Connecting to IP: 69.39.70.253. 2026-06-02 12:12:48.264 | Denali Data Feed | Network connection to server complete. 2026-06-02 12:12:48.264 | Denali Data Feed | Starting socket receive thread. 2026-06-02 12:12:48.264 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-06-02 12:12:48.571 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-06-02 12:12:48.571 | Denali Data Feed | Sending logon request message. 2026-06-02 12:12:49.283 | Denali Data Feed | Received logon response. 2026-06-02 12:12:49.283 | Denali Data Feed | Server Name: SC Realtime Server. 2026-06-02 12:12:49.283 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-06-02 12:12:49.283 | Denali Data Feed | Successfully connected. 2026-06-02 12:12:49.283 | Denali Data Feed | Trading is not supported. 2026-06-02 12:12:49.283 | Denali Data Feed | MarketDepthIsSupported: 1 2026-06-02 12:12:49.283 | Denali Data Feed | Restarting real-time data updates for symbol: MNQM26-CME -> MNQM26 2026-06-02 12:12:49.697 | Denali Data Feed | Setting external service identifier for symbol MNQM26-CME to 42004936 2026-06-02 12:12:49.697 | Denali Data Feed | Received security definition for symbol MNQM26-CME 2026-06-02 12:12:49.904 | MNQM26-CME[M] 30 Min #3 | Chart data loading complete. 2026-06-02 12:12:54.924 | HD Request # 1 | Downloading Intraday chart data for MNQM26-CME to the file MNQM26-CME.scid. Service: cme 2026-06-02 12:12:54.925 | HD Request # 1 | Download start date-time: 2026-06-01 17:53:22.000000. File last date-time: 2026-06-01 17:53:22.096002 2026-06-02 12:12:54.926 | HD Request # 1 | Using server: ds26.sierracharts.com port 10150 2026-06-02 12:12:59.711 | Socket (2) | Creating socket. 2026-06-02 12:12:59.711 | Socket (2) | New receive buffer size: 0 2026-06-02 12:12:59.711 | Socket (2) | Connecting to IP: 64.152.155.17. 2026-06-02 12:13:18.937 | Socket (2) | CloseSocket call. 2026-06-02 12:13:18.937 | Socket (2) | Closed. 2026-06-02 12:13:18.937 | HD Request # 1 | Error downloading historical Intraday data for MNQM26-CME. Timeout error connecting to server. 2026-06-02 12:13:18.937 | Added historical Intraday data request for MNQM26-CME to the queue. 2026-06-02 12:13:18.937 | Triggering next historical data download in queue. 2026-06-02 12:13:18.937 | Historical data download thread signaled to stop. 2026-06-02 12:13:18.937 | HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for MNQM26-CME 2026-06-02 12:13:18.938 | HD Request # 1 | Completion time: 24s. 2026-06-02 12:13:18.938 | 2026-06-02 12:13:18.938 | HD Request # 2 | Downloading Intraday chart data for MNQM26-CME to the file MNQM26-CME.scid. Service: cme 2026-06-02 12:13:18.938 | HD Request # 2 | Download start date-time: 2026-06-01 17:53:22.000000. File last date-time: 2026-06-01 17:53:22.096002 2026-06-02 12:13:18.939 | HD Request # 2 | Using server: ds28.sierracharts.com port 10149 2026-06-02 12:13:19.045 | Socket (2) | Creating socket. 2026-06-02 12:13:19.045 | Socket (2) | New receive buffer size: 0 2026-06-02 12:13:19.045 | Socket (2) | Connecting to IP: 67.214.125.5. 2026-06-02 12:13:19.558 | HD Request # 2 | Setting DTC encoding to Binary VLS 2026-06-02 12:13:19.558 | HD Request # 2 | Sending historical data logon request message. 2026-06-02 12:13:19.862 | HD Request # 2 | Requesting Intraday data. Start date-time: 2026-06-01 17:53:22. Record interval: 0. Symbol: MNQM26 2026-06-02 12:13:20.110 | HD Request # 2 | Decompressing data. 2026-06-02 12:13:20.365 | HD Request # 2 | Receiving Intraday data for MNQM26-CME starting at 2026-06-01 17:53:22.018000 2026-06-02 12:13:21.272 | HD Request # 2 | Timestamp of first Intraday data file record written: 2026-06-01 17:53:22.193000. 2026-06-02 12:14:48.420 | Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2026-06-02 12:14:48.420 | Socket (2) | Socket gracefully closed by remote side. 2026-06-02 12:14:48.420 | Socket (2) | CloseSocket call. 2026-06-02 12:14:48.420 | Socket (0) | CloseSocket call. 2026-06-02 12:14:48.420 | Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-06-02 12:14:48.421 | Socket (2) | Closed. 2026-06-02 12:14:48.421 | HD Request # 2 | Error downloading historical Intraday data for MNQM26-CME. The network socket has been closed. Retrying download. 2026-06-02 12:14:48.421 | Added historical Intraday data request for MNQM26-CME to the queue. 2026-06-02 12:14:48.421 | Triggering next historical data download in queue. 2026-06-02 12:14:48.421 | Historical data download thread signaled to stop. 2026-06-02 12:14:48.421 | HD Request # 2 | Received 162525 Intraday data records from 2026-06-01 17:53:22.018000 to 2026-06-01 19:31:55.892000 (98.6 minutes. Delay: 16.7 hours) and wrote 162517 records for MNQM26-CME 2026-06-02 12:14:48.422 | HD Request # 2 | Completion time: 1m 30s. 2026-06-02 12:14:48.422 | 2026-06-02 12:14:48.422 | HD Request # 3 | Downloading Intraday chart data for MNQM26-CME to the file MNQM26-CME.scid. Service: cme 2026-06-02 12:14:48.438 | HD Request # 3 | Download start date-time: 2026-06-01 19:31:55.000000. File last date-time: 2026-06-01 19:31:55.892000 2026-06-02 12:14:48.439 | HD Request # 3 | Using server: ds37.sierracharts.com port 10150 2026-06-02 12:14:48.482 | Socket (2) | Creating socket. 2026-06-02 12:14:48.482 | Socket (2) | New receive buffer size: 0 2026-06-02 12:14:48.482 | Socket (2) | Connecting to IP: 4.8.175.92. 2026-06-02 12:14:48.935 | HD Request # 3 | Setting DTC encoding to Binary VLS 2026-06-02 12:14:48.935 | HD Request # 3 | Sending historical data logon request message. 2026-06-02 12:14:49.211 | HD Request # 3 | Requesting Intraday data. Start date-time: 2026-06-01 19:31:55. Record interval: 0. Symbol: MNQM26 2026-06-02 12:14:57.595 | HD Request # 3 | Decompressing data. 2026-06-02 12:14:57.595 | HD Request # 3 | Receiving Intraday data for MNQM26-CME starting at 2026-06-01 19:31:55.072000 2026-06-02 12:15:24.531 | HD Request # 3 | Timestamp of first Intraday data file record written: 2026-06-01 19:31:55.991000. 2026-06-02 12:15:47.892 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2026-06-02 12:15:47.892 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-06-02 12:15:47.892 | DTC Client socket (1) | CloseSocket call. 2026-06-02 12:15:47.892 | DTC Client socket (1) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-06-02 12:15:47.893 | DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-06-02 12:15:47.893 | DTC Client socket (1) | Closed. 2026-06-02 12:15:47.893 | DTC Client socket (0) | CloseSocket call. 2026-06-02 12:15:47.893 | Denali Data Feed | Disconnected from the server. 2026-06-02 12:15:47.893 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-06-02 12:15:50.919 | Denali Data Feed | Connecting to the server ds45.sierracharts.com. Port 443 2026-06-02 12:16:02.118 | Error getting address info for ds45.sierracharts.com. Windows error code 11001: No such host is known. * 2026-06-02 12:16:02.118 | DTC Client socket (1) | CloseSocket call. 2026-06-02 12:16:02.118 | Denali Data Feed | Failed connections: 1 2026-06-02 12:16:02.118 | DTC Client socket (0) | CloseSocket call. 2026-06-02 12:16:02.118 | Denali Data Feed | Disconnected from the server. 2026-06-02 12:16:02.118 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-06-02 12:16:05.133 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 443 2026-06-02 12:16:16.334 | Error getting address info for ds25-2.sierracharts.com. Windows error code 11001: No such host is known. * 2026-06-02 12:16:16.334 | DTC Client socket (1) | CloseSocket call. 2026-06-02 12:16:16.334 | Denali Data Feed | Failed connections: 2 2026-06-02 12:16:16.334 | DTC Client socket (0) | CloseSocket call. 2026-06-02 12:16:16.334 | Denali Data Feed | Disconnected from the server. 2026-06-02 12:16:16.334 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-06-02 12:16:19.349 | Denali Data Feed | Connecting to the server ds7-2.sierracharts.com. Port 10048 2026-06-02 12:16:19.383 | DTC Client socket (1) | Creating socket. 2026-06-02 12:16:19.383 | DTC Client socket (1) | New receive buffer size: 0 2026-06-02 12:16:19.383 | DTC Client socket (1) | Connecting to IP: 69.39.70.254. 2026-06-02 12:16:19.616 | Denali Data Feed | Network connection to server complete. 2026-06-02 12:16:19.616 | Denali Data Feed | Starting socket receive thread. 2026-06-02 12:16:19.616 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-06-02 12:16:19.920 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-06-02 12:16:19.920 | Denali Data Feed | Sending logon request message. 2026-06-02 12:16:20.631 | Denali Data Feed | Received logon response. 2026-06-02 12:16:20.631 | Denali Data Feed | Server Name: SC Realtime Server. 2026-06-02 12:16:20.631 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-06-02 12:16:20.631 | Denali Data Feed | Successfully connected. 2026-06-02 12:16:20.631 | Denali Data Feed | Trading is not supported. 2026-06-02 12:16:20.631 | Denali Data Feed | MarketDepthIsSupported: 1 2026-06-02 12:16:20.631 | Denali Data Feed | Restarting real-time data updates for symbol: MNQM26-CME -> MNQM26 2026-06-02 12:16:21.047 | Denali Data Feed | Setting external service identifier for symbol MNQM26-CME to 42004936 2026-06-02 12:16:21.047 | Denali Data Feed | Received security definition for symbol MNQM26-CME 2026-06-02 12:16:24.267 | Socket (2) | Socket gracefully closed by remote side. 2026-06-02 12:16:24.267 | Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2026-06-02 12:16:24.267 | Socket (2) | CloseSocket call. 2026-06-02 12:16:24.267 | Socket (0) | CloseSocket call. 2026-06-02 12:16:24.267 | Socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-06-02 12:16:24.267 | Socket (2) | Closed. 2026-06-02 12:16:24.268 | HD Request # 3 | Error downloading historical Intraday data for MNQM26-CME. The network socket has been closed. Retrying download. 2026-06-02 12:16:24.268 | Historical data download thread signaled to stop. 2026-06-02 12:16:24.269 | HD Request # 3 | Received 47687 Intraday data records from 2026-06-01 19:31:55.072000 to 2026-06-01 19:53:04.211000 (21.2 minutes. Delay: 16.4 hours) and wrote 47547 records for MNQM26-CME 2026-06-02 12:16:24.293 | HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2026-06-01 19:53:04.211000 2026-06-02 12:16:24.293 | Added 469 Time and Sales records to Intraday data file for MNQM26-CME after download. 2026-06-02 12:16:24.293 | HD Request # 3 | Completion time: 1m 36s. 2026-06-02 12:16:24.293 | HD Request # 3 | Intraday data download complete for MNQM26-CME. Unique request ID: 1 2026-06-02 12:16:24.293 | Removing historical data download ID 1. 2026-06-02 12:16:24.293 | Real-time Intraday chart data file updates started for MNQM26-CME 2026-06-02 12:16:24.293 | Intraday chart data file opened for MNQM26-CME 2026-06-02 12:16:24.293 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2026-06-02 12:16:24.294 | 2026-06-02 12:16:24.294 | No download requests in the queue to start downloads for. 2026-06-02 12:16:29.747 | Opened cached Intraday file: C:\SierraChart\Data\MNQM26-CME.scid. Thread ID: 8440 2026-06-02 12:17:52.165 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. * 2026-06-02 12:17:52.165 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-06-02 12:17:52.165 | DTC Client socket (1) | CloseSocket call. 2026-06-02 12:17:52.165 | DTC Client socket (1) | Signaling for receive thread to end. Bytes in receive buffer: 0 2026-06-02 12:17:52.165 | DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-06-02 12:17:52.166 | DTC Client socket (1) | Closed. 2026-06-02 12:17:52.166 | DTC Client socket (0) | CloseSocket call. 2026-06-02 12:17:52.166 | Denali Data Feed | Disconnected from the server. 2026-06-02 12:17:52.166 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2026-06-02 12:17:55.170 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 443 2026-06-02 12:17:55.171 | DTC Client socket (1) | Creating socket. 2026-06-02 12:17:55.171 | DTC Client socket (1) | New receive buffer size: 0 2026-06-02 12:17:55.171 | DTC Client socket (1) | Connecting to IP: 67.214.125.5. 2026-06-02 12:17:55.459 | Denali Data Feed | Network connection to server complete. 2026-06-02 12:17:55.459 | Denali Data Feed | Starting socket receive thread. 2026-06-02 12:17:55.459 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-06-02 12:17:55.766 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-06-02 12:17:55.766 | Denali Data Feed | Sending logon request message. 2026-06-02 12:17:56.482 | Denali Data Feed | Received logon response. 2026-06-02 12:17:56.482 | Denali Data Feed | Server Name: SC Realtime Server. 2026-06-02 12:17:56.482 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-06-02 12:17:56.482 | Denali Data Feed | Successfully connected. 2026-06-02 12:17:56.482 | Denali Data Feed | Trading is not supported. 2026-06-02 12:17:56.482 | Denali Data Feed | MarketDepthIsSupported: 1 2026-06-02 12:17:56.482 | Added historical Intraday data request for MNQM26-CME to the queue. 2026-06-02 12:17:56.482 | Intraday data recording state for symbol MNQM26-CME is set to download 'Pending'. 2026-06-02 12:17:56.482 | Triggering next historical data download in queue. 2026-06-02 12:17:56.482 | Denali Data Feed | Restarting real-time data updates for symbol: MNQM26-CME -> MNQM26 2026-06-02 12:17:56.483 | HD Request # 4 | Downloading Intraday chart data for MNQM26-CME to the file MNQM26-CME.scid. Service: cme 2026-06-02 12:17:56.514 | HD Request # 4 | Download start date-time: 2026-06-02 12:17:17.000000. File last date-time: 2026-06-02 12:17:17.577002 2026-06-02 12:17:56.514 | HD Request # 4 | Using server: ds32.sierracharts.com port 10149 2026-06-02 12:17:56.585 | Socket (3) | Creating socket. 2026-06-02 12:17:56.585 | Socket (3) | New receive buffer size: 0 2026-06-02 12:17:56.585 | Socket (3) | Connecting to IP: 69.39.70.248. 2026-06-02 12:17:58.944 | Denali Data Feed | Setting external service identifier for symbol MNQM26-CME to 42004936 2026-06-02 12:17:58.944 | Denali Data Feed | Received security definition for symbol MNQM26-CME 2026-06-02 12:17:59.170 | HD Request # 4 | Setting DTC encoding to Binary VLS 2026-06-02 12:17:59.170 | HD Request # 4 | Sending historical data logon request message. 2026-06-02 12:17:59.452 | HD Request # 4 | Requesting Intraday data. Start date-time: 2026-06-02 12:17:17. Record interval: 0. Symbol: MNQM26 2026-06-02 12:17:59.684 | HD Request # 4 | Decompressing data. 2026-06-02 12:17:59.967 | HD Request # 4 | Receiving Intraday data for MNQM26-CME starting at 2026-06-02 12:17:17.026000 2026-06-02 12:17:59.968 | Socket (3) | CloseSocket call. 2026-06-02 12:17:59.968 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-06-02 12:17:59.968 | Historical data download thread signaled to stop. 2026-06-02 12:17:59.969 | HD Request # 4 | Timestamp of first Intraday data file record written: 2026-06-02 12:17:18.159000. 2026-06-02 12:17:59.969 | HD Request # 4 | Received 265 Intraday data records from 2026-06-02 12:17:17.026000 to 2026-06-02 12:17:55.120007 (38.1 seconds. Delay: 4.8 seconds) and wrote 248 records for MNQM26-CME 2026-06-02 12:17:59.984 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2026-06-02 12:17:55.120007 2026-06-02 12:17:59.984 | Added 17 Time and Sales records to Intraday data file for MNQM26-CME after download. 2026-06-02 12:17:59.984 | HD Request # 4 | Completion time: 3s. 2026-06-02 12:17:59.984 | HD Request # 4 | Intraday data download complete for MNQM26-CME. Unique request ID: 2 2026-06-02 12:17:59.984 | Removing historical data download ID 2. 2026-06-02 12:17:59.984 | Real-time Intraday chart data file updates started for MNQM26-CME 2026-06-02 12:17:59.984 | Intraday chart data file opened for MNQM26-CME 2026-06-02 12:17:59.984 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2026-06-02 12:17:59.984 | 2026-06-02 12:17:59.984 | No download requests in the queue to start downloads for. 2026-06-02 12:18:00.271 | Socket (3) | Socket gracefully closed by remote side. 2026-06-02 12:18:00.271 | Socket (3) | Closed. 2026-06-02 12:18:04.866 | Opened cached Intraday file: C:\SierraChart\Data\MNQM26-CME.scid. Thread ID: 8440 |
| [2026-06-02 15:30:27] |
| John - SC Support - Posts: 46802 |
|
You are having severe connection issues as noted by these items in your log: 2026-06-02 12:14:48.420 | Socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. *
2026-06-02 12:16:02.118 | Error getting address info for ds45.sierracharts.com. Windows error code 11001: No such host is known. * Since you are having an issue with Domain Name Service (DNS) as noted by the "No such host is known" error, we recommend rebooting your computer and then trying to run Sierra Chart alone and see how it works. If you continue to have these kind of errors in your log, then you would need to use a different Internet Service Provider and see if you continue to have the same problems - we are guessing that you would not. in which case, you should change your provider. Another possibility is that you added items to your "hosts" file on your system, but this is highly unlikely. But, if you did, then you would need to undo those changes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-02 15:30:43
|
| [2026-06-03 04:40:13] |
| User633898 - Posts: 32 |
|
Thank you John. You are right. I have verified with another network. It is working fine. |
To post a message in this thread, you need to log in with your Sierra Chart account: