Support Board
Date/Time: Thu, 30 Apr 2026 04:55:53 +0000
Sierrachart Plays OrderEvent Alert Sounds from all SubInstances instead of one.
View Count: 42
| [2026-04-29 13:01:42] |
| User629079 - Posts: 13 |
|
At the beginning, some introduction to know what I am talking about. My configuration is: Main_Instance: do nothing Sub_Instance_2: Crude Oil charts only Sub_Instance_3: Gold charts only Sub_Instance_4: Dow Jones charts only Sub_Instance_5: Russel charts only Additionally, for all Sub_Instances, I use "Play Alerts ..." for OrderEvents like: "Play Alert When Order Rejected" (Menu->Trade->General Trade Settings->Notifications) In Sub_Instance_2 I have alert "Play Alert When Order Rejected": Alert 24. Where Alert 24 has sound "Order Rejected for Crude.wav" In Sub_Instance_3 I have alert "Play Alert When Order Rejected": Alert 24. Where Alert 24 has sound "Order Rejected for Gold.wav" In Sub_Instance_4 I have alert "Play Alert When Order Rejected": Alert 24. Where Alert 24 has sound "Order Rejected for Dow Jones.wav" In Sub_Instance_5 I have alert "Play Alert When Order Rejected": Alert 24. Where Alert 24 has sound "Order Rejected for Russel.wav" The Problem and my Question are: When I place an Order for Gold(Sub_Instance_3). And this Order is Rejected. Then I hear all 4 sounds instead of "Order Rejected for Gold.wav" only! What should I do/change to hear sound only from Sub_Instance_3(from SubInstance where order was placed), and not to hear from all for SubInstances? Why OrderRejection is received by all SubInstances if Order was placed only in one SubInstance? My understanding of the flow of OrderPlacing is as follow: Sub_Instance_3(Gold) sends PlaceOrder to Main_Instance. Main_Instance sends PlaceOrder(Gold) to Outside(Broker, Exchange). From Outside comes Message(OrderRejected) to Main_Instance. Main_Instance forward this Message(OrderRejected) to all SubInstances, not to only Sub_Instance_3(Gold) from which PlacingOrdger was originated. Anyway, still my question is: how to change my settings to achieve that Order Messages related to Sub_Instance_X comeback to Sub_Instance_X only? |
| [2026-04-29 13:41:59] |
| Sierra_Chart Engineering - Posts: 23650 |
|
There is a misunderstanding about how these Order Alerts work. You cannot accomplish what you want to do. An order update is provided to all sub instances and Order Alerts are not specific to an individual symbol. There simply is not a way to do what you want, using the built-in alert functionality. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-29 15:38:12] |
| User629079 - Posts: 13 |
|
Maybe following solution. I am not sure if it is relevant and possible. Please let me know: Is it possible to use different TradeAccount for each SubInstance? And if Yes, will it help to solve this problem? |
| [2026-04-29 22:01:13] |
| Sierra_Chart Engineering - Posts: 23650 |
|
Yes that can be used to solve the problem since there is a way to filter out alerts based on the Trade Account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-29 22:01:30
|
To post a message in this thread, you need to log in with your Sierra Chart account: