Support Board
Date/Time: Mon, 20 Apr 2026 13:24:24 +0000
I just paid, but Sierra isn't working.
View Count: 30
| [2026-04-20 09:24:33] |
| User716459 - Posts: 190 |
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Hello, I just paid, but Sierra isn't working.Please help me as soon as possible. Thank you.
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| [2026-04-20 10:26:43] |
| User716459 - Posts: 190 |
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I don't have an “Other service” tab, as shown in the attachment, and I can't pay for my data.
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Private File |
| [2026-04-20 12:33:23] |
| Sierra_Chart Engineering - Posts: 23559 |
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We want you to update Sierra Chart to the current version. Instructions: Software Download: Fast Update And if you still have a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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