Support Board
Date/Time: Tue, 07 Apr 2026 12:53:34 +0000
CQG Trading Account connection/Data
View Count: 24
| [2026-04-07 08:57:30] |
| User388695 - Posts: 21 |
|
Hi SC Support, I am connecting to my Trading account, and while I can connect, I get no data, none of the charts in the workbook appear and open up. What do I need to do please? Thank you |
| [2026-04-07 09:23:05] |
| Sierra_Chart Engineering - Posts: 23446 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-07 10:52:52] |
| User388695 - Posts: 21 |
|
Thank you. Please see below: 2026-04-07 11:49:36.023 | Software version: 2800 64-bit 2026-04-07 11:49:36.023 | Primary Thread ID: 5828 2026-04-07 11:49:36.023 | Usage end date: 2026-06-05 2026-04-07 11:49:36.023 | Enabled for: Advanced Features 2. 2026-04-07 11:49:36.023 | Enabled for: Sierra Chart Historical Data Service. 2026-04-07 11:49:36.023 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-04-07 11:49:36.023 | Enabled for: Delayed Denali Exchange Data Feed. 2026-04-07 11:49:36.023 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-04-07 11:49:36.023 | Current selected Data/Trading service: CQG WebAPI 2026-04-07 11:49:36.023 | Custom symbol settings values: enabled 2026-04-07 11:49:36.023 | Chart Update Interval: 400 2026-04-07 11:49:36.023 | Intraday Data Storage Time Unit: 0 2026-04-07 11:49:36.023 | Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) 2026-04-07 11:49:36.023 | 2026-04-07 10:49:36 Local computer time in UTC 2026-04-07 11:49:36.023 | 2026-04-07 11:49:36 Local computer time in SC Time Zone 2026-04-07 11:49:36.023 | 2026-04-07 08:54:07 Server time in UTC 2026-04-07 11:49:36.023 | Local computer UTC time and Server UTC time difference: 2 seconds. 2026-04-07 11:49:36.023 | Program path: C:\SierraChart\ 2026-04-07 11:49:36.023 | Data Files path: C:\SierraChart\Data\ 2026-04-07 11:49:36.023 | OS Version Number: 10.0 2026-04-07 11:49:36.023 | Locale Setting: C 2026-04-07 11:49:36.023 | Crash reporter started: true 2026-04-07 11:49:36.023 | 2026-04-07 11:50:14.303 | Saved Chartbook: Octot25.Cht. Time: 0.0068 seconds. 2026-04-07 11:50:38.280 | F.US.EU6M26 1 Min #1 | Reloading chart. 2026-04-07 11:50:38.284 | F.US.EU6M26 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.EU6M26.scid 2026-04-07 11:50:38.285 | F.US.EU6M26 1 Min #1 | Chart data loading complete. 2026-04-07 11:50:48.779 | File >> Disconnect selected. 2026-04-07 11:50:48.779 | CQG WebAPI | Sending Web API Logoff message. 2026-04-07 11:50:48.779 | CQG WebSocket socket (1) | CloseSocket call. 2026-04-07 11:50:48.779 | CQG WebSocket | WebSocket closed. 2026-04-07 11:50:48.779 | CQG WebAPI | WebSocket closed. 2026-04-07 11:50:48.779 | CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 2026-04-07 11:50:48.779 | SC Data with Depth | Waiting for socket receive thread to end 2026-04-07 11:50:48.780 | DTC Client socket (3) | CloseSocket call. 2026-04-07 11:50:48.780 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2026-04-07 11:50:48.780 | SC Data with Depth | Disconnected from the server. 2026-04-07 11:50:48.780 | CQG WebAPI | Disconnected. 2026-04-07 11:50:48.817 | CQG WebSocket socket (1) | Write has completed. Shutdown being performed. 2026-04-07 11:50:48.817 | CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. 2026-04-07 11:50:48.854 | CQG WebSocket socket (1) | Socket gracefully closed by remote side. 2026-04-07 11:50:48.854 | CQG WebSocket socket (1) | Closed. 2026-04-07 11:50:48.909 | DTC Client socket (3) | Socket gracefully closed by remote side. 2026-04-07 11:50:48.909 | DTC Client socket (3) | Closed. 2026-04-07 11:50:55.770 | 2026-04-07 11:50:55.771 | CQG WebAPI | Connecting to server api.cqg.com 2026-04-07 11:50:55.771 | CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 2026-04-07 11:50:55.915 | CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. 2026-04-07 11:50:55.915 | CQG WebSocket socket (1) | New receive buffer size: 0 2026-04-07 11:50:55.915 | CQG WebSocket socket (1) | Connecting to IP: 195.166.124.175. 2026-04-07 11:50:55.941 | CQG WebSocket | Opening WebSocket. 2026-04-07 11:50:55.941 | CQG WebSocket | Sending WebSocket handshake. 2026-04-07 11:50:56.091 | CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols 2026-04-07 11:50:56.091 | CQG WebSocket | Server header | Connection: Upgrade 2026-04-07 11:50:56.091 | CQG WebSocket | Server header | Sec-WebSocket-Accept: Smm+tsPu/sIcSpmaayLGCcPPr4E= 2026-04-07 11:50:56.091 | CQG WebSocket | Server header | Server: WebSocket++/0.8.2 2026-04-07 11:50:56.091 | CQG WebSocket | Server header | Upgrade: websocket 2026-04-07 11:50:56.091 | CQG WebSocket | Server header | 2026-04-07 11:50:56.091 | CQG WebSocket | Web socket state is now open. 2026-04-07 11:50:56.091 | CQG WebAPI | WebSocket connected. 2026-04-07 11:50:56.091 | CQG WebAPI | Sending market data logon message. 2026-04-07 11:50:56.349 | CQG WebAPI | Base Time: 2026-03-28T06:49:02. 2026-03-28 06:49:02 2026-04-07 11:50:56.349 | CQG WebAPI | Logon successful. Session Token = mQsB+dD3pnzbzQ91MoUqD3FT/yF8KtCb/GuAjAEl4EIskHW96n6HpyE0+pwD8oYMKCceCDSRRSe 2026-04-07 11:50:56.349 | CQG WebAPI | Connection to server complete. 2026-04-07 11:50:56.350 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-04-07 11:50:56.350 | Updated verified funded futures trading account ending date to: 2026-05-07 10:50:56 2026-04-07 11:50:56.350 | CQG WebAPI | Sending Trade Accounts request message. 2026-04-07 11:50:56.488 | CQG WebAPI | Brokerage name: AMP. Account Name: 121098 2026-04-07 11:50:56.488 | CQG WebAPI | Brokerage name: AMP. Account Name: 121098A 2026-04-07 11:50:56.488 | Updated verified funded futures trading account ending date to: 2026-05-07 10:50:56 2026-04-07 11:50:56.488 | CQG WebAPI | Sending collateral subscribe request. 2026-04-07 11:50:56.562 | Using symbol data fast lookup vector 2026-04-07 11:50:56.562 | CQG WebAPI | Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EU6M26. ID: 1 2026-04-07 11:50:56.562 | Symbol Error | F.US.EU6M26 is unknown, unavailable, or improperly formatted. Real-time market data only supported with Sierra Chart data feed for symbol: F.US.EU6M26. ID: 1 2026-04-07 11:50:56.562 | CQG WebAPI | Using primary service for historical data for F.US.EU6M26 2026-04-07 11:50:56.562 | No historical data client is currently set to download historical Intraday data for F.US.EU6M26. 2026-04-07 11:50:56.562 | Real-time Intraday chart data file updates started for F.US.EU6M26 2026-04-07 11:50:56.562 | Intraday chart data file opened for F.US.EU6M26 2026-04-07 11:50:56.603 | CQG WebAPI | Sending positions subscribe request. RequestID: 689087 2026-04-07 11:50:56.603 | CQG WebAPI | Sending orders subscribe request. RequestID: 689088 |
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