Support Board
Date/Time: Thu, 02 Apr 2026 17:27:06 +0000
Data or Connection Issue
View Count: 58
| [2026-04-02 12:17:52] |
| PeaceFrog - Posts: 122 |
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Good morning, In Sierra Chart today I'm receiving the messages: "Real-time data only supported with Sierra Chart data feed for symbol: F.US.ENQM26. ID1 Click for symbol information" and "Historical Intraday Data Download Failed Historical data only supported with Sierra Chart data feed" I haven't changed any settings since things were working fine. Kindly advise. Thank you. |
| [2026-04-02 12:40:54] |
| Sierra_Chart Engineering - Posts: 23413 |
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Go to the bottom of this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices And reactivate the exchange that did not renew: Denali Data Feed: Updated the Auto-Renew status for CME non-professional top-of-book (CME_TOP_OF_BOOK) to (0). Reason: Insufficient account balance for renewal.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-02 12:48:02] |
| PeaceFrog - Posts: 122 |
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Issue resolved. Thank you. |
| [2026-04-02 13:19:59] |
| PeaceFrog - Posts: 122 |
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The link you added contains account related information, could you kindly remove it from the public view please? Thank you.
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| [2026-04-02 13:36:48] |
| Sierra_Chart Engineering - Posts: 23413 |
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This is not exactly correct. That link only shows the recurring services for the account, which is logged in. For someone else it is definitively not your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-02 13:37:49
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| [2026-04-02 13:57:54] |
| PeaceFrog - Posts: 122 |
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Doesn't the link show my account number?
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| [2026-04-02 14:20:17] |
| John - SC Support - Posts: 45456 |
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The link given previously does NOT have your Account Name in it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-02 14:25:58] |
| PeaceFrog - Posts: 122 |
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That's weird that it doesn't show it to you because when I click on it, it brings me to the Recurring Services page that does show my Account Name.
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| [2026-04-02 14:29:53] |
| John - SC Support - Posts: 45456 |
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Yes, when you select the actual link, it will then have the account name in the URL for that page, since you are logged into your account. So you are getting "redirected" due to being logged in. But the actual URL that is listed and selected in post #2 does NOT have your Account Name in it. That is the generic link to that page. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-02 14:32:21] |
| PeaceFrog - Posts: 122 |
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Ah! Ok, that makes sense John. Thank you for clarifying. Thanks again for helping to resolve the main issue. Have a great day. |
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