Support Board
Date/Time: Sat, 04 Apr 2026 08:47:46 +0000
Payment via PayPal completed but authorization still pending
View Count: 34
| [2026-04-02 08:01:13] |
| User381072 - Posts: 7 |
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Hello I recently made a payment to activate service using PayPal. However, In my PayPal account, the transaction shows **“Authorization in progress”**, indicating that the payment may still be pending on PayPal’s side. Because of this situation, I am unable to activate service. I am not sure if there is an additional step I need to complete or if the payment simply needs to be finalized. Could you please check the status of the payment and let me know if any action is required from my side to complete the activation? Thank you for your help. Best regards, Date Time Of Last Edit: 2026-04-02 13:40:25
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| [2026-04-02 13:42:33] |
| Sierra_Chart Engineering - Posts: 23427 |
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We looked at the attached PDF document. That payment is definitely not to Sierra Chart. It is to someone else. You add credit to Sierra Chart here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop This is the note on your account currently: [ ! ] Your Services Balance of 5.10 USD is too low to renew the Services activated on your account which will expire within the upcoming 14 days (2026-04-16). You need a balance of at least 117.3 USD. You can view the Recurring Services. To activate and deactivate services on your account, go to the Services Activation page. (Current Usage Time Ending Date: 2026-04-12).
You will need to make a payment of 113 USD. You will see that here: https://www.sierrachart.com/UserControlPanel.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-02 13:43:23
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