Support Board
Date/Time: Sat, 04 Apr 2026 10:10:05 +0000
Post From: Payment via PayPal completed but authorization still pending
| [2026-04-02 13:42:33] |
| Sierra_Chart Engineering - Posts: 23427 |
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We looked at the attached PDF document. That payment is definitely not to Sierra Chart. It is to someone else. You add credit to Sierra Chart here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop This is the note on your account currently: [ ! ] Your Services Balance of 5.10 USD is too low to renew the Services activated on your account which will expire within the upcoming 14 days (2026-04-16). You need a balance of at least 117.3 USD. You can view the Recurring Services. To activate and deactivate services on your account, go to the Services Activation page. (Current Usage Time Ending Date: 2026-04-12).
You will need to make a payment of 113 USD. You will see that here: https://www.sierrachart.com/UserControlPanel.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-04-02 13:43:23
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