Support Board
Date/Time: Thu, 02 Apr 2026 02:02:25 +0000
Bitte um Hilfe
View Count: 25
| [2026-04-01 19:28:24] |
| eli733 - Posts: 11 |
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Hallo, GOLD Grafik blockt wieder . Jeden Tag Probleme damit. Warum ? Es nervt sehr . Danke Ich habe mindestens drei Male Restart gemacht. Danke RTY block auch. ES läuft NICHTS seit gestern. Ich bin swehr genervt und enttäuscht. |
| [2026-04-01 19:31:23] |
| John - SC Support - Posts: 45436 |
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From Google Translate: The GOLD chart is freezing up again. There are problems with it every single day. Why? It is incredibly frustrating. Thanks. I have restarted it at least three times. Thanks.
The RTY chart is frozen, too. NOTHING has been working since yesterday. I am extremely annoyed and disappointed. We would need to see your Message Log (not your Trade Service Log) after this occurs. Please get us your log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) And please give us the time of the occurrence in the Global Time Zone that is set for your Sierra Chart (Global Settings >> Time Zone). For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-01 20:07:46] |
| eli733 - Posts: 11 |
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Man kann auch die GOLD Grafik nicht sehen. DANKE
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Private File |
| [2026-04-01 21:42:43] |
| John - SC Support - Posts: 45436 |
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The data is there, it is just very sparse. This is due to you looking at the J contract for Gold (GC) when the trading has moved to the next contract (M). This would also explain the data not updating, as the time between trades on the J contract can be very long - we see one instance where this was a full 1 hour. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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