Support Board
Date/Time: Tue, 31 Mar 2026 22:06:33 +0000
charts not updating
View Count: 27
| [2026-03-31 15:22:14] |
| User849502 - Posts: 446 |
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John, I am going to usa to see my mother tomo. I downloaded chartbooks from home pc, All Service. I loaded the chartbook on laptop, and you can see I am connected to data. You can see I have the correct symbols, and that the charts downloaded successfully, BUT THEN THE DATA IS NOT GETTING THRU THEY ARE FROZEN. Weird thing is the SPX chart is updating perfectly. The 3 cme are frozen. What is wrong, never had this before... |
 onlyspxworks.png / V - Attached On 2026-03-31 15:21:45 UTC - Size: 692.33 KB - 4 views |
| [2026-03-31 15:25:45] |
| User849502 - Posts: 446 |
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ps I just double checked on SC data. |I then disconnected and reconnected data. All the cme charts updated to current price, but are still frozen. spx continues to work just fine. thank you
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| [2026-03-31 18:04:18] |
| John - SC Support - Posts: 45398 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-31 18:09:04] |
| User849502 - Posts: 446 |
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Mate, MY BAD. I had two computers open here at home as I set up the laptop. Sorry I bothered you. xxx happy easter |
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