Support Board
Date/Time: Thu, 26 Mar 2026 19:02:18 +0000
Stage5 account connection
View Count: 31
| [2026-03-26 14:27:33] |
| User731603 - Posts: 3 |
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Hello, could you please verify if my Stage5 account is connected to SierraChart? I can't connect to real-time data as of now. Best regards, Jakub |
| [2026-03-26 14:29:21] |
| Sierra_Chart Engineering - Posts: 23341 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-26 14:38:17] |
| User731603 - Posts: 3 |
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Hello, I appreciate your fast response. Coppied Message Log below: 2026-03-26 14:35:34.217 | Software version: 2880 64-bit 2026-03-26 14:35:34.217 | Primary Thread ID: 20412 2026-03-26 14:35:34.217 | Usage end date: 2026-09-11 2026-03-26 14:35:34.217 | Enabled for: Advanced Features 2. 2026-03-26 14:35:34.217 | Enabled for: Sierra Chart Historical Data Service. 2026-03-26 14:35:34.217 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-03-26 14:35:34.217 | Enabled for: Delayed Denali Exchange Data Feed. 2026-03-26 14:35:34.217 | Enabled for exchange2: CME 2026-03-26 14:35:34.217 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-03-26 14:35:34.217 | Current selected Data/Trading service: Teton CME Routing 2026-03-26 14:35:34.217 | Custom symbol settings values: enabled 2026-03-26 14:35:34.217 | Chart Update Interval: 400 2026-03-26 14:35:34.217 | Intraday Data Storage Time Unit: 0 2026-03-26 14:35:34.217 | Time Zone: +00:00:00 (UTC+00) 2026-03-26 14:35:34.217 | 2026-03-26 14:35:34 Local computer time in UTC 2026-03-26 14:35:34.217 | 2026-03-26 14:35:34 Local computer time in SC Time Zone 2026-03-26 14:35:34.217 | 2026-03-26 14:02:10 Server time in UTC 2026-03-26 14:35:34.217 | Local computer UTC time and Server UTC time difference: 2 seconds. 2026-03-26 14:35:34.217 | Program path: C:\SierraChart\ 2026-03-26 14:35:34.217 | Data Files path: C:\SierraChart\Data\ 2026-03-26 14:35:34.217 | OS Version Number: 10.0 2026-03-26 14:35:34.217 | Locale Setting: C 2026-03-26 14:35:34.217 | Crash reporter started: true 2026-03-26 14:35:34.217 | 2026-03-26 14:35:46.988 | 2026-03-26 14:35:46.988 | Teton CME Routing | Firm: Dorman/Stage5 2026-03-26 14:35:46.988 | Teton CME Routing | Connecting to the server futurestrading19.sierracharts.com. Port 11092 2026-03-26 14:35:46.989 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-03-26 14:35:46.989 | DTC Client socket (1) | New receive buffer size: 0 2026-03-26 14:35:46.989 | DTC Client socket (1) | Connecting to IP: 4.8.170.26. 2026-03-26 14:35:47.120 | Teton CME Routing | Network connection to server complete. 2026-03-26 14:35:47.120 | Teton CME Routing | Starting socket receive thread. 2026-03-26 14:35:47.120 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-03-26 14:35:47.531 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-03-26 14:35:47.531 | Teton CME Routing | Sending logon request message. 2026-03-26 14:35:47.715 | Teton CME Routing | Received logon response. 2026-03-26 14:35:47.715 | Teton CME Routing | Server Name: SC DTC Server. 2026-03-26 14:35:47.715 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-03-26 14:35:47.715 | Teton CME Routing | Connection error: No trade accounts assigned * 2026-03-26 14:35:47.715 | Teton CME Routing | Failed connections: 11 2026-03-26 14:35:47.716 | Teton CME Routing | Waiting for socket receive thread to end 2026-03-26 14:35:47.716 | DTC Client socket (1) | CloseSocket call. 2026-03-26 14:35:47.716 | Teton CME Routing | Disconnected. 2026-03-26 14:35:47.717 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-03-26 14:35:47.854 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-03-26 14:35:47.854 | DTC Client socket (1) | Closed. |
| [2026-03-26 14:39:52] |
| User731603 - Posts: 3 |
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I can see that log says I don't have a trade account assigned. Could you please verify if my Stage5 account is connected?
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| [2026-03-26 15:45:24] |
| John - SC Support - Posts: 45303 |
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You need to check with Stage 5 to see if they have completed the setup for your account. If not, then you need to wait for them to finish before you can connect. If they say they have it done, then verify that you are selecting the correct "Clearing Firm". If all of that is correct, and you are still getting the error of "No Trade Accounts Assigned", then check that Stage 5 has correctly setup your Teton account with the proper Account Name, which is your Sierra Chart Account Name. Make sure they have entered it properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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