Support Board
Date/Time: Thu, 26 Mar 2026 04:29:25 +0000
Flatten execution delay
View Count: 33
| [2026-03-25 21:06:34] |
| User358827 - Posts: 23 |
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Hi - I am getting a delay when I click my flatten button of 2 to 3 seconds once it is clicked. I have copied my trade log below so you can see the executions times. I am running the trading DOM as a sub instance with no other charts running in the sub instance. I have cleared all recent and current bid/ask volume, chart interval update set to 50, remote buffer delay set to 75 and max depth level set to 50. It seems to be losing time on the confirmation of the cancelling as shown below. Flatten action settings set to flatten and cancel. Any help on this would be appreciated. Trade Log with times: Initiating: ESM26_FUT_CME #32 | Canceling non-market orders during Flatten 07:53.3 ESM26_FUT_CME #32 | Canceling non-market orders during Flatten 07:53.3 ESM26_FUT_CME #32 | Canceling non-market orders during Flatten 07:53.3 ESM26_FUT_CME #32 | User order entry. Flatten&CancelAllOrders | Last: 6607.75. Current Position quantity: 1 | AO=1 07:53.3 Order update (New). Info: Order from DTC client #7. Sierra Chart. 127.0.0.1 | Client text: Tag: SDRegSimpleStop.twconfig. Text: Tag: SDRegSimpleStop.twconfig 07:53.3 Order update (Canceled). Info: Teton CME Routing (Canceled). Info: CME (Canceled). SecurityID=42140864. Operator=S5SC514. Text: Attached order. Parent: 12289. Tag: Attached order. Parent: 65294. Tag: SDRegSimpleStop.twconfig. Text: Attached order. Parent: 65294. Tag: SDRegSimpleStop.twconfig 07:55.9 Order update (Canceled). Info: Teton CME Routing (Canceled). Info: CME (Canceled). SecurityID=42140864. Operator=S5SC514. Text: Attached order. Parent: 12289. Tag: Attached order. Parent: 65294. Tag: SDRegSimpleStop.twconfig. Text: Attached order. Parent: 65294. Tag: SDRegSimpleStop.twconfig 07:55.9 Order update (Order update). Info: Teton CME Routing (Order update). Info: CME (New). SecurityID=42140864. Operator=S5SC514. Text: Tag: Tag: SDRegSimpleStop.twconfig. Text: Tag: SDRegSimpleStop.twconfig 07:55.9 Order update (Filled). Info: Teton CME Routing (Filled). Info: CME (Trade). SecurityID=42140864. Operator=S5SC514. Text: Tag: Tag: SDRegSimpleStop.twconfig. Text: Tag: SDRegSimpleStop.twconfig 07:55.9 Updated Internal Position Quantity to 0. Previous: 1. Fill of InternalOrderID: 65297 07:55.9 Order update (Filled). Info: Teton CME Routing (Filled). Info: CME (Trade). SecurityID=42140864. Operator=S5SC514. Text: Tag: Tag: SDRegSimpleStop.twconfig. Text: Tag: SDRegSimpleStop.twconfig 07:55.9 |
| [2026-03-25 22:03:52] |
| Sierra_Chart Engineering - Posts: 23336 |
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So you have order confirmations enabled? Not sure what we are supposed to tell from the log above. It does not have information that is useful. There are no timestamps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-25 22:30:36
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| [2026-03-25 23:13:00] |
| User358827 - Posts: 23 |
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No i don't have order confirmations enabled. I will send over my trade activity log file with the timestamps. I am experiencing about a 2 to 3 second delay between when I press the flatten button and when i get flattened. The delay looks like in the log is happening waiting on the response from Teton for cancelling.
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Attachment Deleted. Private File |
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