Support Board
Date/Time: Mon, 11 May 2026 12:10:30 +0000
Post From: Flatten execution delay
| [2026-03-30 06:10:51] |
| Sierra_Chart Engineering - Posts: 23735 |
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We have started to look into this and wanted to check the timing on the server but could not because we do not know the trade account and the clearing firm. But we did check, some of the processing at around that general time on the server and it remains very fast and as expected. The order processing is very fast with an order going to the exchange and getting a response all under .5 ms. Ultimately we do not know where the delay is occurring. We just simply do not know. There could be a lot of causes. There could be delayed processing on your system. There could be some high processing load in Sierra Chart causing a problem. There could be network connectivity issues causing a problem. We really do not know. One thing is certain, is there is no indication a problem on the server. So therefore this issue is somewhere else. And where we do not know. We have no control over anything else. We would recommend going through a process of elimination like using a different Internet connection. Trading from the main instance of Sierra Chart. Opening just one chart and trading from that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-30 14:39:23
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