Support Board
Date/Time: Sat, 02 May 2026 11:10:45 +0000
Teton Depth of market all out of sorts today please advise
View Count: 260
| [2026-03-17 18:23:26] |
| zippyzip - Posts: 306 |
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Depth levels are adding to then selfs creating the illusions theres massive size on the book , pic of NQ included showing 10x the amount of orders actually on DOM , same for ES , CL , GC .
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Private File |
| [2026-03-17 18:39:23] |
| Saikaz - Posts: 11 |
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I am seeing similar issues on NQ: https://www.sierrachart.com/image.php?Image=1773772575324.png
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| [2026-03-17 19:22:26] |
| John - SC Support - Posts: 45910 |
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We have no idea what either posting is trying to reference in terms of an issue. We need more specific information on what you are trying to point out. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-17 19:45:08] |
| Sierra_Chart Engineering - Posts: 23660 |
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We see why this has happened. There is packet loss on one of our main distribution servers today. We are not sure why. For the time being we have to not allow direct user access to that server. We will determine what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-17 19:45:12] |
| zippyzip - Posts: 306 |
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same issue discussed here CME Data Freezing
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| [2026-03-18 12:21:02] |
| zippyzip - Posts: 306 |
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is there anyway to have alert or warning system build in that can pop up and say theres an issue ? i did build a liq warning study to show changes in the liq but was wondering if thats something that can be done ?
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| [2026-03-19 05:51:03] |
| Sierra_Chart Engineering - Posts: 23660 |
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No there is no way to alert for something like this. This is also a very unusual condition.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-19 05:51:23
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