Support Board
Date/Time: Sat, 02 May 2026 11:10:45 +0000
sudden missing data
View Count: 142
| [2026-03-16 18:28:14] |
| rajszczygiel - Posts: 2 |
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everything was working well and suddenly I am missing historical data, I have tried reconnecting to my IBKR account to re verify to the exchange in case that was the problem but that didnt fix it. what happened?
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| [2026-03-16 18:28:29] |
| John - SC Support - Posts: 45910 |
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Please get us an image by following these instructions: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-19 02:50:37] |
| rajszczygiel - Posts: 2 |
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https://www.sierrachart.com/image.php?Image=1773888286297.png as you can see the historical bars are not fully formed. Im showing a simplified chart here as requested. On my footprint charts you can clearly see volume totally missing for most bars and delta values in low single digits even during NY open. I think my dowloaded data is corrupted. I have tried: reload and recalculate, delete all data and download. None of that seems to work. How can I fix this? Thankyou |
| [2026-03-19 14:40:58] |
| John - SC Support - Posts: 45910 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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