Support Board
Date/Time: Tue, 09 Jun 2026 05:31:09 +0000
sl does not automatically move to 0
View Count: 264
| [2026-03-09 15:33:53] |
| User716459 - Posts: 198 |
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Please advise what to do so that sl, after making a correction, does not automatically move to 0.
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| [2026-03-09 16:58:48] |
| John - SC Support - Posts: 46561 |
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We are not understanding the situation you are trying to describe. The Stop Loss (SL) should not move to zero (0). What exactly are you doing where this is occurring? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-13 06:07:15] |
| User716459 - Posts: 198 |
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The stop-loss is set at 40 pips, but as soon as the position is opened, it automatically moves to 0 without me doing anything. Immediately after the position is opened, the price reverses and closes my position at 0.
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| [2026-05-13 06:10:59] |
| User716459 - Posts: 198 |
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I can't open a position on GC. How much does the deposit have to be?
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| [2026-05-13 13:49:05] |
| John - SC Support - Posts: 46561 |
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The margin amount you need to open a position is determined by your broker. You need to ask them this question. After this occurs, please get us your Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-13 14:15:25] |
| User716459 - Posts: 198 |
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Today at 3:30:25 p.m., the micro YM sl automatically moved to 0, and I didn't make 80 pips. How do I find the log and send it?
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| [2026-05-13 14:25:16] |
| User716459 - Posts: 198 |
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2026-05-13 14:07:45.523 | TradeActivity files query time: 0.103930 seconds. Entries: 0. Current queries: 2 2026-05-13 14:07:45.564 | TradeActivity files query time: 0.041372 seconds. Entries: 13. Current queries: 2 2026-05-13 14:07:49.818 | TradeActivity files query time: 0.046117 seconds. Entries: 0. Current queries: 3 2026-05-13 14:07:49.980 | TradeActivity files query time: 0.041263 seconds. Entries: 13. Current queries: 4 2026-05-13 14:07:53.961 | TradeActivity files query time: 0.040908 seconds. Entries: 40. Current queries: 5 2026-05-13 14:08:09.284 | TradeActivity files query time: 0.041460 seconds. Entries: 40. Current queries: 1 2026-05-13 14:08:16.438 | TradeActivity files query time: 0.041328 seconds. Entries: 0. Current queries: 1 2026-05-13 14:08:17.191 | TradeActivity files query time: 0.062958 seconds. Entries: 0. Current queries: 1 2026-05-13 14:08:17.438 | TradeActivity files query time: 0.041481 seconds. Entries: 0. Current queries: 1 2026-05-13 14:08:18.023 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-05-13 14:08:18.023 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2026-05-13 14:08:18.058 | TradeActivity files query time: 0.045763 seconds. Entries: 0. Current queries: 1 2026-05-13 14:19:55.033 | Trade Order Error - CQG order update. Status: REJECTED. Text: Account purchasing power USD774 is insufficient to satisfy total portfolio margin requirement including this order USD781. Internal Order ID: 3926. Service Order ID: 1419501293. Symbol: F.US.MGCM26. Account: 127819 * 2026-05-13 14:33:57.324 | Trade Order Error - CQG order update. Status: REJECTED. Text: Account purchasing power USD774 is insufficient to satisfy total portfolio margin requirement including this order USD781. Internal Order ID: 3929. Service Order ID: 1419358616. Symbol: F.US.MGCM26. Account: 127819 * 2026-05-13 15:39:00.538 | Trade Order Error - CQG order update. Status: REJECTED. Text: Account purchasing power USD774 is insufficient to satisfy total portfolio margin requirement including this order USD781. Internal Order ID: 3935. Service Order ID: 1419713393. Symbol: F.US.MGCM26. Account: 127819 * 2026-05-13 16:13:03.610 | TradeActivity files query time: 0.632787 seconds. Entries: 15. Current queries: 1 2026-05-13 16:15:33.751 | TradeActivity files query time: 0.054631 seconds. Entries: 15. Current queries: 1 2026-05-13 16:18:45.050 | F.US.MYMM26[M] 55 Sec #4 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: F.US.MYMM26 | TradeAccount: 127819 * 2026-05-13 16:19:39.401 | F.US.MYMM26[M] 55 Sec #4 | User order entry | Unable to Flatten/Reverse. Position does not exist | Symbol: F.US.MYMM26 | TradeAccount: 127819 * 2026-05-13 16:20:41.542 | TradeActivity files query time: 0.552977 seconds. Entries: 0. Current queries: 2 2026-05-13 16:20:41.600 | TradeActivity files query time: 0.058383 seconds. Entries: 0. Current queries: 1 |
| [2026-05-13 15:35:33] |
| John - SC Support - Posts: 46561 |
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We are not certain about YM, but the following in your Trade Service Log says that you are not able to open a position for MGC due to insuffucient margin: Trade Order Error - CQG order update. Status: REJECTED. Text: Account purchasing power USD774 is insufficient to satisfy total portfolio margin requirement including this order USD781. Internal Order ID: 3926. Service Order ID: 1419501293. Symbol: F.US.MGCM26. Account: 127819 *
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-14 06:55:47] |
| User716459 - Posts: 198 |
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Please help me resolve the issue with YM. I suffered a loss because of it yesterday. I can't trade today. I think you resolved this issue before; at first, you didn't know how to fix it either.
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| [2026-05-14 15:14:07] |
| John - SC Support - Posts: 46561 |
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We need to see your Trade Service Log after you try to place a trade for YM. Follow these instructions to get us the log: Support Board Posting Information: Providing Lines From Trade Service Log And what exactly do you mean by "Today at 3:30:25 p.m., the micro YM sl automatically moved to 0"? We do not understand what you mean by "moved to 0". If it actually moved to a price of zero, you would not be able to see it. Do you mean that it moved to breakeven? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-15 06:57:07] |
| User716459 - Posts: 198 |
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I've already sent the log from the day before yesterday, when this happened on the micro YM. The stop-loss was set at 40 pips; after the position was opened, the stop-loss line at 40 pips was visible for a second, then it moved to the position's entry price, and the position was closed. |
| [2026-05-15 15:20:39] |
| Sierra_Chart Engineering - Posts: 23965 |
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You need to determine the origin of the order modification. Refer to: Trade Activity Log Analysis: Determining the Origin of a New/Modified Order Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-26 12:00:50] |
| User716459 - Posts: 198 |
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My Trade Activity Log is completely empty. Please check remotely what's in mine.
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| [2026-05-26 16:20:41] |
| John - SC Support - Posts: 46561 |
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If your "Trade Activity Log" is blank, then you need to adjust the filters to show the specific trade you are wanting to view. Refer to the following: Trade Activity Log: Common Instructions to Set Trade Activity Log Display Settings There was no information in your "Trade Service Log" that showed an issue for YM from what you gave us previously. Therefore, there was no "problem" with the particular orders. Therefore, what you are seeing must be due to how you have the orders setup for that chart. That is why you need to look at the Trade Activity Log to determine what happened with that order. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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