Support Board
Date/Time: Mon, 20 Apr 2026 06:45:03 +0000
Cant load SP data via Teton
View Count: 202
| [2026-03-04 23:56:59] |
| Puffel - Posts: 3 |
|
Hello, I’m having a problem with Sierra Chart and the data download process. I can’t download data for the S&P 500. I get an error saying: “Historical data file for SPH26 is not available.” I’ve tried deleting and re-downloading the data, logging out and back in, but nothing works. Micro S&P is working fine, as well as every other symbol. I’m attaching the logs and a screenshot. For the context: I used demo account before, my broker is AMP Here is the log: 2026-03-04 23:46:57.134 | Trade activity files set size: 31 2026-03-04 23:46:57.156 | Reading Internal Order ID file. 2026-03-04 23:46:57.156 | Reading Trade Orders file. 2026-03-04 23:46:57.156 | Reading Trade Positions file. 2026-03-04 23:46:57.156 | Reading Trade Account Data files. 2026-03-04 23:46:57.158 | Software version: 2875 64-bit 2026-03-04 23:46:57.158 | Primary Thread ID: 42392 2026-03-04 23:46:57.158 | Usage end date: 2026-05-10 2026-03-04 23:46:57.158 | Enabled for: Advanced Features 2. 2026-03-04 23:46:57.158 | Enabled for: Sierra Chart Historical Data Service. 2026-03-04 23:46:57.158 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-03-04 23:46:57.158 | Enabled for: Delayed Denali Exchange Data Feed. 2026-03-04 23:46:57.158 | Enabled for exchange2: CME 2026-03-04 23:46:57.158 | Enabled for exchange2: CBOT (Trading Account Required) 2026-03-04 23:46:57.158 | Enabled for exchange2: COMEX (Trading Account Required) 2026-03-04 23:46:57.158 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-03-04 23:46:57.158 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-03-04 23:46:57.158 | Current selected Data/Trading service: Teton CME Routing 2026-03-04 23:46:57.158 | Custom symbol settings values: enabled 2026-03-04 23:46:57.158 | Chart Update Interval: 400 2026-03-04 23:46:57.158 | Intraday Data Storage Time Unit: 0 2026-03-04 23:46:57.158 | Time Zone: +00:00:00 (UTC+00) 2026-03-04 23:46:57.158 | 2026-03-04 23:46:57 Local computer time in UTC 2026-03-04 23:46:57.158 | 2026-03-04 23:46:57 Local computer time in SC Time Zone 2026-03-04 23:46:57.158 | 2026-03-04 23:46:57 Server time in UTC 2026-03-04 23:46:57.158 | Local computer UTC time and Server UTC time difference: 0 seconds. 2026-03-04 23:46:57.158 | Program path: C:\SierraChart\ 2026-03-04 23:46:57.158 | Data Files path: C:\SierraChart\Data\ 2026-03-04 23:46:57.158 | OS Version Number: 10.0 2026-03-04 23:46:57.158 | Locale Setting: C 2026-03-04 23:46:57.158 | Crash reporter started: true 2026-03-04 23:46:57.158 | 2026-03-04 23:46:57.158 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2026-03-04 23:46:57.290 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-03-04 23:46:57.420 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-03-04 23:46:57.421 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-03-04 23:46:57.577 | Received 5 login tokens. 2026-03-04 23:46:57.796 | Symbol settings MD5 received. Request ID: 1. 2026-03-04 23:46:57.796 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2026-03-04 23:46:59.654 | Requested user files to download. 2026-03-04 23:47:01.677 | 2026-03-04 23:47:01.677 | Teton CME Routing | Firm: AMP 2026-03-04 23:47:01.677 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11067 2026-03-04 23:47:01.678 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-03-04 23:47:01.678 | DTC Client socket (1) | New receive buffer size: 0 2026-03-04 23:47:01.678 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2026-03-04 23:47:01.810 | Teton CME Routing | Network connection to server complete. 2026-03-04 23:47:01.810 | Teton CME Routing | Starting socket receive thread. 2026-03-04 23:47:01.810 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-03-04 23:47:02.211 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-03-04 23:47:02.211 | Teton CME Routing | Sending logon request message. 2026-03-04 23:47:02.393 | Teton CME Routing | Received logon response. 2026-03-04 23:47:02.393 | Teton CME Routing | Server Name: SC DTC Server. Build=55065. 2026-03-04 23:47:02.393 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-03-04 23:47:02.393 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2026-03-04 23:47:02.393 | Teton CME Routing | Trading is supported. 2026-03-04 23:47:02.393 | Teton CME Routing | Order cancel and replace is supported. 2026-03-04 23:47:02.393 | Teton CME Routing | OCO Orders supported. 2026-03-04 23:47:02.393 | Teton CME Routing | Bracket Orders supported. 2026-03-04 23:47:02.393 | Teton CME Routing | MarketDepthIsSupported: 1 2026-03-04 23:47:02.393 | Teton CME Routing | Connection to server complete. 2026-03-04 23:47:02.394 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-03-04 23:47:02.394 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2026-03-04 23:47:02.395 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-01-08 20:46:12.769798 2026-03-04 23:47:02.525 | Updated verified funded futures trading account ending date to: 2026-04-03 23:47:02 2026-03-04 23:47:04.912 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2026-03-04 23:47:13.871 | SPH26_FUT_CME Daily #1 | Reloading chart. 2026-03-04 23:47:13.873 | SPH26_FUT_CME Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPH26_FUT_CME.dly 2026-03-04 23:47:13.877 | SPH26_FUT_CME Daily #1 | Chart data loading complete. 2026-03-04 23:47:14.286 | Starting DelayedDownloadMonitoringTimer 2026-03-04 23:47:14.286 | Starting HDTimeoutTimer 2026-03-04 23:47:14.286 | Added historical Daily data request for SPH26_FUT_CME to the queue. 2026-03-04 23:47:14.286 | Triggering next historical data download in queue. 2026-03-04 23:47:14.286 | Mapping SPH26_FUT_CME to SPH26. Service code: cme 2026-03-04 23:47:14.286 | Using symbol data fast lookup vector 2026-03-04 23:47:14.286 | Denali Data Feed | Starting real-time market data updates for: SPH26_FUT_CME (SPH26). ID: 1 Service code: cme 2026-03-04 23:47:14.286 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 2026-03-04 23:47:14.286 | Denali Data Feed | Requesting security definition data for: SPH26_FUT_CME (SPH26). ID: 1 2026-03-04 23:47:14.287 | HD Request # 1 | Downloading Historical Daily chart data for SPH26_FUT_CME. Starting date: 1976-03-16. Service: sc_futures_direct.dtc.trading 2026-03-04 23:47:14.322 | DTC Client socket (2) | Creating socket. 2026-03-04 23:47:14.322 | DTC Client socket (2) | New receive buffer size: 0 2026-03-04 23:47:14.322 | DTC Client socket (2) | Connecting to IP: 67.214.125.6. 2026-03-04 23:47:14.420 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: SPH26_FUT_CME 2026-03-04 23:47:14.420 | Teton CME Routing | Setting external service identifier for symbol SPH26_FUT_CME to 702 2026-03-04 23:47:14.420 | Teton CME Routing | Received security definition for symbol SPH26_FUT_CME 2026-03-04 23:47:14.451 | Denali Data Feed | Network connection to server complete. 2026-03-04 23:47:14.451 | Denali Data Feed | Starting socket receive thread. 2026-03-04 23:47:14.451 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-03-04 23:47:14.612 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-03-04 23:47:14.612 | Denali Data Feed | Sending logon request message. 2026-03-04 23:47:15.071 | HD Request # 1 | Requesting historical Daily data for SPH26 starting at 1976-03-15. SC External HD service. 2026-03-04 23:47:15.115 | Denali Data Feed | Received logon response. 2026-03-04 23:47:15.115 | Denali Data Feed | Server Name: SC Realtime Server. 2026-03-04 23:47:15.115 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-03-04 23:47:15.115 | Denali Data Feed | Successfully connected. 2026-03-04 23:47:15.115 | Denali Data Feed | Trading is not supported. 2026-03-04 23:47:15.115 | Denali Data Feed | MarketDepthIsSupported: 1 2026-03-04 23:47:15.115 | Denali Data Feed | Restarting real-time data updates for symbol: SPH26_FUT_CME -> SPH26 2026-03-04 23:47:15.332 | Denali Data Feed | Real-time data for symbol SPH26_FUT_CME is currently unavailable. 2026-03-04 23:47:15.332 | Denali Data Feed | Received security definition for symbol SPH26_FUT_CME 2026-03-04 23:47:15.346 | HD Request # 1 | Bytes received: 1 2026-03-04 23:47:15.346 | HD Request # 1 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPH26_FUT_CME 2026-03-04 23:47:15.346 | HD Request # 1 | Completion time: 1s. 2026-03-04 23:47:15.346 | HD Request # 1 | Daily data download complete for SPH26_FUT_CME. Unique request ID: 1 2026-03-04 23:47:15.346 | Removing historical data download ID 1. 2026-03-04 23:47:15.346 | 2026-03-04 23:47:15.346 | No download requests in the queue to start downloads for. 2026-03-04 23:47:15.507 | SPH26_FUT_CME[M] Daily #1 | Reloading chart. 2026-03-04 23:47:15.508 | SPH26_FUT_CME[M] Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPH26_FUT_CME.dly 2026-03-04 23:47:15.509 | SPH26_FUT_CME[M] Daily #1 | Chart data loading complete. 2026-03-04 23:47:22.529 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2026-03-04 23:47:22.734 | SPH26_FUT_CME 1 Min #2 | Reloading chart. 2026-03-04 23:47:22.736 | SPH26_FUT_CME 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPH26_FUT_CME.scid 2026-03-04 23:47:22.738 | SPH26_FUT_CME 1 Min #2 | Chart data loading complete. 2026-03-04 23:47:23.148 | Starting DelayedDownloadMonitoringTimer 2026-03-04 23:47:23.148 | Starting HDTimeoutTimer 2026-03-04 23:47:23.148 | Added historical Intraday data request for SPH26_FUT_CME to the queue. 2026-03-04 23:47:23.148 | Intraday data recording state for symbol SPH26_FUT_CME is set to download 'Pending'. 2026-03-04 23:47:23.148 | Triggering next historical data download in queue. 2026-03-04 23:47:23.148 | HD Request # 2 | Downloading Intraday chart data for SPH26_FUT_CME to the file SPH26_FUT_CME.scid. Service: cme 2026-03-04 23:47:23.149 | HD Request # 2 | Download start date-time: 2025-08-30 23:47:23.000000. File last date-time: 00:00:00.000000 2026-03-04 23:47:23.149 | HD Request # 2 | Using server: ds28.sierracharts.com port 10149 2026-03-04 23:47:23.149 | Socket (4) | Creating socket. 2026-03-04 23:47:23.149 | Socket (4) | New receive buffer size: 0 2026-03-04 23:47:23.149 | Socket (4) | Connecting to IP: 67.214.125.5. 2026-03-04 23:47:23.281 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-04-02"}. Success=true 2026-03-04 23:47:23.410 | HD Request # 2 | Setting DTC encoding to Binary VLS 2026-03-04 23:47:23.410 | HD Request # 2 | Sending historical data logon request message. 2026-03-04 23:47:23.574 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-08-30 23:47:23. Record interval: 0. Symbol: SPH26 2026-03-04 23:47:23.704 | Socket (4) | CloseSocket call. 2026-03-04 23:47:23.704 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-03-04 23:47:23.704 | HD Request # 2 | Error downloading historical Intraday data for SPH26_FUT_CME. Historical data file for SPH26 not available. 2026-03-04 23:47:23.704 | Historical data download thread signaled to stop. 2026-03-04 23:47:23.704 | HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SPH26_FUT_CME 2026-03-04 23:47:23.704 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2026-03-04 23:47:23.704 | HD Request # 2 | Completion time: 0s. 2026-03-04 23:47:23.704 | HD Request # 2 | Intraday data download complete for SPH26_FUT_CME. Unique request ID: 2 2026-03-04 23:47:23.704 | Removing historical data download ID 2. 2026-03-04 23:47:23.704 | Real-time Intraday chart data file updates started for SPH26_FUT_CME 2026-03-04 23:47:23.704 | Intraday chart data file opened for SPH26_FUT_CME 2026-03-04 23:47:23.704 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2026-03-04 23:47:23.704 | 2026-03-04 23:47:23.704 | No download requests in the queue to start downloads for. 2026-03-04 23:47:23.834 | Socket (4) | Socket gracefully closed by remote side. 2026-03-04 23:47:23.834 | Socket (4) | Closed. |
| Attachment Deleted. |
error.jpg| [2026-03-05 06:20:08] |
| Sierra_Chart Engineering - Posts: 23547 |
|
This symbol no longer trades. You need to use ES futures instead.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-05 06:20:14
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| [2026-03-05 09:03:02] |
| Puffel - Posts: 3 |
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Hey, Thanks for the reply. Just to clarify, do you mean that I should use the ES contract (like ESH26) instead of SPH26 in Sierra Chart? If that's the case, could you confirm what the correct symbol format should be when adding it manually? For example: ESH26_FUT_CME? I just want to make sure I'm using the correct symbol for the Teton data feed. |
| [2026-03-05 09:12:59] |
| Sierra_Chart Engineering - Posts: 23547 |
|
Yes: do you mean that I should use the ES contract (like ESH26) instead of SPH26 in Sierra Chart?
Yes: For example: ESH26_FUT_CME?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-05 21:53:44] |
| Puffel - Posts: 3 |
|
Thank you!
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