Support Board
Date/Time: Thu, 05 Mar 2026 02:47:16 +0000
Post From: Cant load SP data via Teton
| [2026-03-04 23:56:59] |
| Puffel - Posts: 1 |
|
Hello, I’m having a problem with Sierra Chart and the data download process. I can’t download data for the S&P 500. I get an error saying: “Historical data file for SPH26 is not available.” I’ve tried deleting and re-downloading the data, logging out and back in, but nothing works. Micro S&P is working fine, as well as every other symbol. I’m attaching the logs and a screenshot. For the context: I used demo account before, my broker is AMP Here is the log: 2026-03-04 23:46:57.134 | Trade activity files set size: 31 2026-03-04 23:46:57.156 | Reading Internal Order ID file. 2026-03-04 23:46:57.156 | Reading Trade Orders file. 2026-03-04 23:46:57.156 | Reading Trade Positions file. 2026-03-04 23:46:57.156 | Reading Trade Account Data files. 2026-03-04 23:46:57.158 | Software version: 2875 64-bit 2026-03-04 23:46:57.158 | Primary Thread ID: 42392 2026-03-04 23:46:57.158 | Usage end date: 2026-05-10 2026-03-04 23:46:57.158 | Enabled for: Advanced Features 2. 2026-03-04 23:46:57.158 | Enabled for: Sierra Chart Historical Data Service. 2026-03-04 23:46:57.158 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-03-04 23:46:57.158 | Enabled for: Delayed Denali Exchange Data Feed. 2026-03-04 23:46:57.158 | Enabled for exchange2: CME 2026-03-04 23:46:57.158 | Enabled for exchange2: CBOT (Trading Account Required) 2026-03-04 23:46:57.158 | Enabled for exchange2: COMEX (Trading Account Required) 2026-03-04 23:46:57.158 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-03-04 23:46:57.158 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-03-04 23:46:57.158 | Current selected Data/Trading service: Teton CME Routing 2026-03-04 23:46:57.158 | Custom symbol settings values: enabled 2026-03-04 23:46:57.158 | Chart Update Interval: 400 2026-03-04 23:46:57.158 | Intraday Data Storage Time Unit: 0 2026-03-04 23:46:57.158 | Time Zone: +00:00:00 (UTC+00) 2026-03-04 23:46:57.158 | 2026-03-04 23:46:57 Local computer time in UTC 2026-03-04 23:46:57.158 | 2026-03-04 23:46:57 Local computer time in SC Time Zone 2026-03-04 23:46:57.158 | 2026-03-04 23:46:57 Server time in UTC 2026-03-04 23:46:57.158 | Local computer UTC time and Server UTC time difference: 0 seconds. 2026-03-04 23:46:57.158 | Program path: C:\SierraChart\ 2026-03-04 23:46:57.158 | Data Files path: C:\SierraChart\Data\ 2026-03-04 23:46:57.158 | OS Version Number: 10.0 2026-03-04 23:46:57.158 | Locale Setting: C 2026-03-04 23:46:57.158 | Crash reporter started: true 2026-03-04 23:46:57.158 | 2026-03-04 23:46:57.158 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1. 2026-03-04 23:46:57.290 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-03-04 23:46:57.420 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-03-04 23:46:57.421 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-03-04 23:46:57.577 | Received 5 login tokens. 2026-03-04 23:46:57.796 | Symbol settings MD5 received. Request ID: 1. 2026-03-04 23:46:57.796 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading. 2026-03-04 23:46:59.654 | Requested user files to download. 2026-03-04 23:47:01.677 | 2026-03-04 23:47:01.677 | Teton CME Routing | Firm: AMP 2026-03-04 23:47:01.677 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11067 2026-03-04 23:47:01.678 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-03-04 23:47:01.678 | DTC Client socket (1) | New receive buffer size: 0 2026-03-04 23:47:01.678 | DTC Client socket (1) | Connecting to IP: 216.200.108.154. 2026-03-04 23:47:01.810 | Teton CME Routing | Network connection to server complete. 2026-03-04 23:47:01.810 | Teton CME Routing | Starting socket receive thread. 2026-03-04 23:47:01.810 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none 2026-03-04 23:47:02.211 | Teton CME Routing | Setting DTC encoding to Binary VLS 2026-03-04 23:47:02.211 | Teton CME Routing | Sending logon request message. 2026-03-04 23:47:02.393 | Teton CME Routing | Received logon response. 2026-03-04 23:47:02.393 | Teton CME Routing | Server Name: SC DTC Server. Build=55065. 2026-03-04 23:47:02.393 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8 2026-03-04 23:47:02.393 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2026-03-04 23:47:02.393 | Teton CME Routing | Trading is supported. 2026-03-04 23:47:02.393 | Teton CME Routing | Order cancel and replace is supported. 2026-03-04 23:47:02.393 | Teton CME Routing | OCO Orders supported. 2026-03-04 23:47:02.393 | Teton CME Routing | Bracket Orders supported. 2026-03-04 23:47:02.393 | Teton CME Routing | MarketDepthIsSupported: 1 2026-03-04 23:47:02.393 | Teton CME Routing | Connection to server complete. 2026-03-04 23:47:02.394 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-03-04 23:47:02.394 | Teton CME Routing | Performing query for most recent Order Activity Date-Time. 2026-03-04 23:47:02.395 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-01-08 20:46:12.769798 2026-03-04 23:47:02.525 | Updated verified funded futures trading account ending date to: 2026-04-03 23:47:02 2026-03-04 23:47:04.912 | Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht 2026-03-04 23:47:13.871 | SPH26_FUT_CME Daily #1 | Reloading chart. 2026-03-04 23:47:13.873 | SPH26_FUT_CME Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPH26_FUT_CME.dly 2026-03-04 23:47:13.877 | SPH26_FUT_CME Daily #1 | Chart data loading complete. 2026-03-04 23:47:14.286 | Starting DelayedDownloadMonitoringTimer 2026-03-04 23:47:14.286 | Starting HDTimeoutTimer 2026-03-04 23:47:14.286 | Added historical Daily data request for SPH26_FUT_CME to the queue. 2026-03-04 23:47:14.286 | Triggering next historical data download in queue. 2026-03-04 23:47:14.286 | Mapping SPH26_FUT_CME to SPH26. Service code: cme 2026-03-04 23:47:14.286 | Using symbol data fast lookup vector 2026-03-04 23:47:14.286 | Denali Data Feed | Starting real-time market data updates for: SPH26_FUT_CME (SPH26). ID: 1 Service code: cme 2026-03-04 23:47:14.286 | Denali Data Feed | Connecting to the server ds28-2.sierracharts.com. Port 10048 2026-03-04 23:47:14.286 | Denali Data Feed | Requesting security definition data for: SPH26_FUT_CME (SPH26). ID: 1 2026-03-04 23:47:14.287 | HD Request # 1 | Downloading Historical Daily chart data for SPH26_FUT_CME. Starting date: 1976-03-16. Service: sc_futures_direct.dtc.trading 2026-03-04 23:47:14.322 | DTC Client socket (2) | Creating socket. 2026-03-04 23:47:14.322 | DTC Client socket (2) | New receive buffer size: 0 2026-03-04 23:47:14.322 | DTC Client socket (2) | Connecting to IP: 67.214.125.6. 2026-03-04 23:47:14.420 | Trace | Basic security definition symbol settings fields ignored in primary service client. Symbol: SPH26_FUT_CME 2026-03-04 23:47:14.420 | Teton CME Routing | Setting external service identifier for symbol SPH26_FUT_CME to 702 2026-03-04 23:47:14.420 | Teton CME Routing | Received security definition for symbol SPH26_FUT_CME 2026-03-04 23:47:14.451 | Denali Data Feed | Network connection to server complete. 2026-03-04 23:47:14.451 | Denali Data Feed | Starting socket receive thread. 2026-03-04 23:47:14.451 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-03-04 23:47:14.612 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-03-04 23:47:14.612 | Denali Data Feed | Sending logon request message. 2026-03-04 23:47:15.071 | HD Request # 1 | Requesting historical Daily data for SPH26 starting at 1976-03-15. SC External HD service. 2026-03-04 23:47:15.115 | Denali Data Feed | Received logon response. 2026-03-04 23:47:15.115 | Denali Data Feed | Server Name: SC Realtime Server. 2026-03-04 23:47:15.115 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-03-04 23:47:15.115 | Denali Data Feed | Successfully connected. 2026-03-04 23:47:15.115 | Denali Data Feed | Trading is not supported. 2026-03-04 23:47:15.115 | Denali Data Feed | MarketDepthIsSupported: 1 2026-03-04 23:47:15.115 | Denali Data Feed | Restarting real-time data updates for symbol: SPH26_FUT_CME -> SPH26 2026-03-04 23:47:15.332 | Denali Data Feed | Real-time data for symbol SPH26_FUT_CME is currently unavailable. 2026-03-04 23:47:15.332 | Denali Data Feed | Received security definition for symbol SPH26_FUT_CME 2026-03-04 23:47:15.346 | HD Request # 1 | Bytes received: 1 2026-03-04 23:47:15.346 | HD Request # 1 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPH26_FUT_CME 2026-03-04 23:47:15.346 | HD Request # 1 | Completion time: 1s. 2026-03-04 23:47:15.346 | HD Request # 1 | Daily data download complete for SPH26_FUT_CME. Unique request ID: 1 2026-03-04 23:47:15.346 | Removing historical data download ID 1. 2026-03-04 23:47:15.346 | 2026-03-04 23:47:15.346 | No download requests in the queue to start downloads for. 2026-03-04 23:47:15.507 | SPH26_FUT_CME[M] Daily #1 | Reloading chart. 2026-03-04 23:47:15.508 | SPH26_FUT_CME[M] Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPH26_FUT_CME.dly 2026-03-04 23:47:15.509 | SPH26_FUT_CME[M] Daily #1 | Chart data loading complete. 2026-03-04 23:47:22.529 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request. 2026-03-04 23:47:22.734 | SPH26_FUT_CME 1 Min #2 | Reloading chart. 2026-03-04 23:47:22.736 | SPH26_FUT_CME 1 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPH26_FUT_CME.scid 2026-03-04 23:47:22.738 | SPH26_FUT_CME 1 Min #2 | Chart data loading complete. 2026-03-04 23:47:23.148 | Starting DelayedDownloadMonitoringTimer 2026-03-04 23:47:23.148 | Starting HDTimeoutTimer 2026-03-04 23:47:23.148 | Added historical Intraday data request for SPH26_FUT_CME to the queue. 2026-03-04 23:47:23.148 | Intraday data recording state for symbol SPH26_FUT_CME is set to download 'Pending'. 2026-03-04 23:47:23.148 | Triggering next historical data download in queue. 2026-03-04 23:47:23.148 | HD Request # 2 | Downloading Intraday chart data for SPH26_FUT_CME to the file SPH26_FUT_CME.scid. Service: cme 2026-03-04 23:47:23.149 | HD Request # 2 | Download start date-time: 2025-08-30 23:47:23.000000. File last date-time: 00:00:00.000000 2026-03-04 23:47:23.149 | HD Request # 2 | Using server: ds28.sierracharts.com port 10149 2026-03-04 23:47:23.149 | Socket (4) | Creating socket. 2026-03-04 23:47:23.149 | Socket (4) | New receive buffer size: 0 2026-03-04 23:47:23.149 | Socket (4) | Connecting to IP: 67.214.125.5. 2026-03-04 23:47:23.281 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-04-02"}. Success=true 2026-03-04 23:47:23.410 | HD Request # 2 | Setting DTC encoding to Binary VLS 2026-03-04 23:47:23.410 | HD Request # 2 | Sending historical data logon request message. 2026-03-04 23:47:23.574 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-08-30 23:47:23. Record interval: 0. Symbol: SPH26 2026-03-04 23:47:23.704 | Socket (4) | CloseSocket call. 2026-03-04 23:47:23.704 | Socket (4) | Shutdown started. Waiting for graceful close. 2026-03-04 23:47:23.704 | HD Request # 2 | Error downloading historical Intraday data for SPH26_FUT_CME. Historical data file for SPH26 not available. 2026-03-04 23:47:23.704 | Historical data download thread signaled to stop. 2026-03-04 23:47:23.704 | HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SPH26_FUT_CME 2026-03-04 23:47:23.704 | HD Request # 2 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 2026-03-04 23:47:23.704 | HD Request # 2 | Completion time: 0s. 2026-03-04 23:47:23.704 | HD Request # 2 | Intraday data download complete for SPH26_FUT_CME. Unique request ID: 2 2026-03-04 23:47:23.704 | Removing historical data download ID 2. 2026-03-04 23:47:23.704 | Real-time Intraday chart data file updates started for SPH26_FUT_CME 2026-03-04 23:47:23.704 | Intraday chart data file opened for SPH26_FUT_CME 2026-03-04 23:47:23.704 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2026-03-04 23:47:23.704 | 2026-03-04 23:47:23.704 | No download requests in the queue to start downloads for. 2026-03-04 23:47:23.834 | Socket (4) | Socket gracefully closed by remote side. 2026-03-04 23:47:23.834 | Socket (4) | Closed. |
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