Support Board
Date/Time: Mon, 02 Mar 2026 18:50:48 +0000
Can not connect.
View Count: 46
| [2026-03-02 15:20:06] |
| User216891 - Posts: 5 |
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Hi. I, for some reason can not get data today. charts are not loading. Always worked. I use an job-computer. They are strict in security, but I did download and install fine. I have used Sierra on this laptop for some weeks now without problems. ----- windoews error code 10061 Please se 2 pictures. Thanks for all your help. :) |
 sierra.png / V - Attached On 2026-03-02 15:19:42 UTC - Size: 571.75 KB - 7 views |
| [2026-03-02 16:03:53] |
| Makusan - Posts: 18 |
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I too am not able to connect to either Teton or Rithmic. I updated SC to v. 2887. Error Code 10013...Charts load no data. Lasted connected 02-27-26 from Globex open 2-26-26 though to close 2-27-26. See attached pic. |
Attachment Deleted. SC-03-02-26-Unable to Connect.png / V - Attached On 2026-03-02 15:59:31 UTC - Size: 171.28 KB - 6 views |
| [2026-03-02 17:05:14] |
| John - SC Support - Posts: 44885 |
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User216891: The errors you are getting are coming from Rithmic. But, the underlying reason you are having an issue is that the exchange that you had active for the CME Group with our Denali Exchange Data Feed did not automatically renew on March 1, 2026, due to insufficient funds in your account at that time. You can activate the exchange(s) for which you want real-time data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-02 17:07:17] |
| John - SC Support - Posts: 44885 |
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Makusan: You are having a socket error connection. Please reboot your computer and see if this resolves it. If not, then please start a new thread and let us know you are still having an issue and get us your complete Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-02 18:36:44] |
| User135243 - Posts: 211 |
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I also get reports regarding Rithmic connections all day long (as soon I enter a trade) and it is curious that it reports problems with account I'm not connected (which I used before but not at the moment), so not sure if this is a Rithmic problem (I just use order-routing) or a problem with the new 2887??
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| [2026-03-02 18:42:00] |
| User216891 - Posts: 5 |
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Thanks for the help. My problem is solved.
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