Support Board
Date/Time: Mon, 02 Mar 2026 19:07:41 +0000
DTC issue
View Count: 22
| [2026-03-02 14:41:35] |
| User581488 - Posts: 2 |
|
I have connected up to instance of sierra chart via DTC but i cant get the symbols to load? what am i doing wrong? i can see from the other message log on the copy with the sever that it can see the connection 2026-03-02 14:33:03.516 | DTC Service | Connecting to the server 130.51.23.183. Port 11099 2026-03-02 14:33:03.516 | DTC Client socket (1) | Creating socket. 2026-03-02 14:33:03.516 | DTC Client socket (1) | New receive buffer size: 0 2026-03-02 14:33:03.516 | DTC Client socket (1) | Connecting to IP: 130.51.23.183. 2026-03-02 14:33:03.617 | DTC Service | Network connection to server complete. 2026-03-02 14:33:03.617 | DTC Service | Starting socket receive thread. 2026-03-02 14:33:03.617 | DTC Service | Sending encoding request to server: Binary. Compression: none 2026-03-02 14:33:03.716 | DTC Service | Setting DTC encoding to Binary 2026-03-02 14:33:03.716 | DTC Service | Sending logon request message. 2026-03-02 14:33:03.817 | DTC Service | Received logon response. 2026-03-02 14:33:03.817 | DTC Service | Server Name: SC DTC Server. Build=55844. 2026-03-02 14:33:03.817 | DTC Service | Server protocol version: 8. Client protocol version: 8 2026-03-02 14:33:03.817 | DTC Service | Successfully connected. Connected to SC DTC Protocol server. Service=cqg|SymbolSettings=cqg. 2026-03-02 14:33:03.817 | DTC Service | Trading is supported. 2026-03-02 14:33:03.817 | DTC Service | Order cancel and replace is supported. 2026-03-02 14:33:03.817 | DTC Service | OCO Orders supported. 2026-03-02 14:33:03.817 | DTC Service | Bracket Orders supported. 2026-03-02 14:33:03.817 | DTC Service | MarketDepthIsSupported: 1 2026-03-02 14:33:03.817 | DTC Service | Connection to server complete. 2026-03-02 14:33:03.819 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-03-02 14:33:04.031 | Using symbol data fast lookup vector 2026-03-02 14:33:04.031 | DTC Service | Starting real-time market data updates for: F.US.MNQH26. ID: 1 2026-03-02 14:33:04.031 | DTC Service | Requesting security definition data for: F.US.MNQH26. ID: 1 2026-03-02 14:33:04.031 | DTC Service | Using primary service for historical data for F.US.MNQH26 2026-03-02 14:33:04.031 | Historical data service client indicated that downloads are not enabled. Symbol: F.US.MNQH26. Data Type: Intraday data. 2026-03-02 14:33:04.031 | Historical data download ID 16 not found when removing ID from outstanding request set. 2026-03-02 14:33:04.031 | Real-time Intraday chart data file updates started for F.US.MNQH26 2026-03-02 14:33:04.033 | Opened cached Intraday file: C:\SierraChart\Data\F.US.MNQH26.scid. Thread ID: 17304 2026-03-02 14:33:04.033 | Intraday chart data file opened for F.US.MNQH26 2026-03-02 14:33:04.248 | Symbol Error | F.US.MNQH26 is unknown, unavailable, or improperly formatted. Market data request not allowed 2026-03-02 14:33:04.248 | DTC Service | Setting external service identifier for symbol F.US.MNQH26 to 42004946 2026-03-02 14:33:04.248 | DTC Service | Received security definition for symbol F.US.MNQH26 2026-03-02 14:33:08.815 | Requesting market depth updates for: F.US.MNQH26 if supported. NumLevels=1400 2026-03-02 14:33:08.923 | Symbol Error | F.US.MNQH26 is unknown, unavailable, or improperly formatted. Market depth request not allowed |
| [2026-03-02 16:45:34] |
| John - SC Support - Posts: 44885 |
|
We are not sure what you are doing, but you need to be aware that you can not get any market data with DTC due to exchange rules. Refer to the following: Data and Trading Communications (DTC) Protocol Server: Restrictions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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