Support Board
Date/Time: Fri, 17 Apr 2026 04:24:14 +0000
Reset Teton routing session
View Count: 230
| [2026-03-02 12:57:07] |
| User202681 - Posts: 3 |
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I am getting ‘Secondary instance is not allowing connections’ on Teton CME routing. Can you reset my routing session please?
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| [2026-03-02 14:34:54] |
| Sierra_Chart Engineering - Posts: 23522 |
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There is nothing to reset. Just disregard that message. Refer to: Sierra Chart Teton Futures Order Routing: "Secondary Instance is Not Allowing Connections" Connection Error Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-03 13:04:38] |
| User202681 - Posts: 3 |
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My problem is that I cannot load the teton data on my chart, only the rithmic data. This is the message that comes up instead of it loading it. Please tell me how I can fix this?
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| [2026-03-03 15:55:50] |
| John - SC Support - Posts: 45665 |
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There is no image attached. And we do not understand what you mean by "I cannot load the teton data on my chart, only the rithmic data". You are either connected to Teton or Rithmic. You can not get Rithmic data into the system when connected to Teton. But, in either case, you should be getting the data from our Denali Exchange Data Feed for products traded on the CME exchange, as you have the "CME with Market Depth for Non-Professional Trading Accounts" exchange active. Note that this is just the CME exchange, not the Full CME Group which is composed of 4 exchanges (CME, CBOT, COMEX, and NYMEX). So you will not get real-time data for any product not traded on the CME exchange. Make sure the option for "Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support For Sierra Chart Data Feeds" is set to "Yes". If it is not, then this would be why you are not getting any real-time data from us. If you do need to change this to "Yes", then after you close that window, then select "File >> Reconnect" to update your connection to our data feed. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-04 09:22:00] |
| User202681 - Posts: 3 |
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Oh ok awesome, that makes sense now thank you. I am connected and receiving Denali feed regardless of if I change to teton or rithmic. That is where I was confused because the data stayed the same regardless of if I change rithmic or teton data/trade service settings. Thanks again
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