Support Board
Date/Time: Wed, 15 Apr 2026 09:00:29 +0000
Sierra 2882 Update Options Current/Prerelease/Previous Not Working
View Count: 157
| [2026-02-27 17:40:18] |
| Marski - Posts: 25 |
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Hello, I am currently using Sierra version 2882 and I am still experiencing an issue with the charts. Not all charts are saving their position and appearance. After restarting the platform, some of them do not retain their size and location, and I have to manually resize and adjust them again. The second issue concerns the update function. In the Help menu, when I click “Download Current Version,” nothing happens. The same applies to the other two update options: “Download Prerelease” and “Download Previous Version.” There is no response at all — no window opens and no error message appears. Could you please advise what might be causing this and how I can resolve these problems? Is there a way to perform a manual update or any workaround available? Thank you in advance for your assistance. |
| [2026-02-27 20:00:29] |
| John - SC Support - Posts: 45634 |
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Please do the following for us: - Select "Window >> Message Log". - On the Message Log window select "Edit >> Clear Log". - Set the Message Log aside and select "Help >> Download PreRelease". - Go back to the Message Log and select "Edit >> Copy Log". - Go to this thread and paste the contents from your Message Log into a new response for this thread. We want to see what it is stating since it is not starting the update. We'll deal with the other items after you are able to update to the latest Pre-Release, as we want to make sure that you have all the recent changes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-27 20:01:05
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| [2026-02-28 08:02:19] |
| Marski - Posts: 25 |
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Hi, Thank you very much for your response and for the instructions on what to do in such situations. Today, when I checked the download process, the pop-up window appeared in every case. Yesterday, nothing was appearing at all. As for the window sizes after minimizing, all windows returned to their correct positions except for one, but that is not really an issue. Thank you once again for your support. Please find the log file attached. Best regards, Marek |
 Log.txt - Attached On 2026-02-28 08:01:33 UTC - Size: 7.49 KB - 24 views Attachment Deleted. |
| [2026-02-28 08:10:23] |
| Sierra_Chart Engineering - Posts: 23509 |
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When you use the download commands like Download Current Version and nothing seems to happen, it means the installer is being downloaded because there is a new updated installer. There were some improvements to the installer. So a new one has to be downloaded. Just wait and it will get downloaded and it will start. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-28 08:10:45] |
| Marski - Posts: 25 |
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I have another question regarding the recent updates. I read on the “What’s New” page that some changes were introduced to the Large Volume Trade Indicator. Could you please clarify whether I need to reinstall the indicator for these changes to be applied on my chart, or will the updates be implemented automatically? Thank you in advance for your assistance. Best regards, Marek |
| [2026-02-28 08:13:55] |
| Sierra_Chart Engineering - Posts: 23509 |
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You do not need to remove and re-add that study. They are automatically implemented. But do check the new input documented. And make sure it is set as you require.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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