Support Board
Date/Time: Tue, 24 Feb 2026 08:25:51 +0000
Intraday Data Limiting Issue – Charts Not Updating for Symbols
View Count: 35
| [2026-02-23 15:58:16] |
| User877866 - Posts: 13 |
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Hello Sierra Chart Support, I am experiencing an issue where my intraday charts are not updating to today’s date for certain symbols, primarily equities. Examples include ALUR In **Chart Settings → Data Limiting**, the chart shows: * “Date Range In File To” capped at **2026-02-20 (Read Only)** * Today’s data will not load or update beyond that date This behavior is **only occurring with small-cap tickers**. Large-cap symbols and other instruments appear to update normally. My platform is connected to the data feed, and reconnecting does not resolve the issue. Troubleshooting steps I have already tried: * Reconnected to the data feed * Used **Edit → Delete All Data and Download** * Verified Days to Load settings * Confirmed charts are not in Replay Mode Despite this, the affected symbols remain capped at 2026-02-20 and do not receive current intraday data. Could you please help me determine whether this is related to: * data feed permissions or exchange entitlements, * symbol routing/settings, * or another data limitation affecting small-cap equities? Please let me know if you need my current Data/Trade Service configuration or any additional diagnostics. Thank you for your help. Best regards, |
 load error.jpg / V - Attached On 2026-02-23 15:57:50 UTC - Size: 175.31 KB - 4 views |
| [2026-02-23 16:11:11] |
| User877866 - Posts: 13 |
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what I am now noticing is this issue seems to be tied with AMEX and NYZE tickers today . Can you confirm? Examples include ALUR, GBR, GLD, SLV
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| [2026-02-23 17:27:09] |
| John - SC Support - Posts: 44759 |
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There was an issue with our U.S. Equities Consolidated Tape exchange earlier. This has been resolved.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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