Support Board
Date/Time: Tue, 17 Feb 2026 19:21:23 +0000
My Sierra chart feed is freezing
View Count: 25
| [2026-02-17 14:40:37] |
| User683392 - Posts: 6 |
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Hi team. I noticed that my data feed is freezing, especially when large volumes are traded. Please see the video below. I am with AMP via CQG. Is there anything I can do to improve this? I contacted my VPS provider, they checked, and on their side, everything is OK with connection and bandwidth, etc... https://www.dropbox.com/scl/fi/asg991hj4rjj5u4boorop/20260217_143044.mp4?rlkey=7cmipsdav38knc8air06l6zl0&dl=0 Thank you Marian |
| [2026-02-17 14:54:14] |
| Sierra_Chart Engineering - Posts: 22888 |
|
Try using the server in Germany: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) This is: ds14-2.sierracharts.com Also refer to: Prices / Data Falling Behind Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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