Support Board
Date/Time: Tue, 17 Feb 2026 09:10:11 +0000
Chart Replay seems stuck
View Count: 42
| [2026-02-16 17:30:31] |
| User874265 - Posts: 7 |
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if you look at the attached screenshot, the Chart replay seems stuck/not moving. I am not sure why. I looked at Global settings and Chart settings but didn't find anything. Can some please help me in this regard. I am trying to help myself for the last 7 days but in-vain. Please let me know what more information you need from my end to help you better understand the problem. |
sc2.jpg| [2026-02-16 17:43:40] |
| John - SC Support - Posts: 44658 |
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We can not tell anything from the image, as everything looks correct in the image. You specified that the replay should start on January 1, 2026 at 19:00:00, and your charts show the data in the chart just after that time, so the replay definitely started and posted a few bars. You are replaying all the charts in the chartbook, so you would have entered a "Processing Step in Seconds". This determines how much time is calculated "behind the scenes" before a chart is updated. So if you enter a step of 60, then the system will process 60 seconds worth of data before an update. With a Speed of 5, this means that you will only see an update to your charts every 12 seconds. We wonder if this is what you are seeing. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-17 01:17:41] |
| User874265 - Posts: 7 |
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Does customer support help by getting on a call, do a screen share and help me with this, if possible ?
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| [2026-02-17 05:50:04] |
| User874265 - Posts: 7 |
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Also to mention, my machine is : Intel i3-4150T RAM: 8 GB 2 Cores 64 bit Date Time Of Last Edit: 2026-02-17 05:53:41
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