Support Board
Date/Time: Sun, 22 Mar 2026 07:42:02 +0000
Timing of spreadsheet window opening with multiple chartbooks breaks window settings
View Count: 223
| [2026-02-15 05:43:31] |
| User273277 - Posts: 132 |
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Setup: I have 5 chartbooks that open on Sierra startup. v2882. What works: If I start chartbook 5 on its own, it works properly. One chart is maximized. (This was recently fixed in v2822-v2875 Stuck on Calculating Studies) Problem: A spreadsheet from a slow to load chartbook (third of five chartbooks) is overriding the chart display and window setting of another chartbook (fifth chartbook). Either the spreadsheet from chartbook 3 shows maximized on sierra restart, or a chart from spreadsheet 3 shows minimized at the bottom along with the charts in chartbook 5 in restore mode. I can see chartbook 5 is selected in the tabs, and a chart from that chartbook should be what is is maximized and displayed on startup. I press F7/F8 to switch chartbooks, and chartbook 5 shows the correct chart maximized if the spreadsheet from chartbook 3 is showing. I have to maximize the right chart manually if the chart from chartbook 3 is minimized at the bottom. Observation: Chartbook 3 has a lot of historical data and a spreadsheet. It takes about 10 seconds to fully load. Chartbook 4 and 5 open quickly. Guess? Could the commands to set the chartbook 5 chart to maximized be happening before the charts in chartbook 3 are finished loading, and the charts from chartbook 3 are getting set to be in front of chartbook 5 in error? Date Time Of Last Edit: 2026-02-15 05:55:07
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| [2026-02-16 15:56:22] |
| John - SC Support - Posts: 45204 |
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This is being worked on. Refer to the following: Notice: Solution to: Chart/Chartbook Tabs Visibility Issues, Portions of Chart Window Cut Off | Post: 436831 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-18 05:08:30] |
| User273277 - Posts: 132 |
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v2883. The main chart opens maximized and looks great. But the spreadsheet from chartbook 3 (with a broken window title bar) now opens in windowed mode (instead of maximized) on top of the chart Then the spreadsheet automatically minimizes. Then the chartbook is left in a windowed state. :( Please see attached video. |
Private File |
| [2026-02-28 07:52:44] |
| Sierra_Chart Engineering - Posts: 23293 |
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Test version 2887 and see if you have the issue. There was one change made. We are still not able to reproduce any problem but hopefully it is resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-02 02:28:10] |
| User273277 - Posts: 132 |
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Still the same behavior in v2887. I just noticed during Sierra shutdown, that the spreadsheet is the last thing to close. Even though it's from another chartbook, and is minimized out of view. Not sure if the window state is being saved at shutdown even if I select No to save all. |
| [2026-03-03 08:10:30] |
| Sierra_Chart Engineering - Posts: 23293 |
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This is what we want you to do, bring the spreadsheet window into view and put it in a normal state, not maximized or minimized, and then go to File >> Save. See if that resolves the problem. Maybe the issue is that the state of it is not properly saved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-03 08:10:49
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| [2026-03-04 22:15:03] |
| User273277 - Posts: 132 |
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This is what we want you to do, bring the spreadsheet window into view and put it in a normal state, not maximized or minimized, and then go to File >> Save. See if that resolves the problem.
I just tried this a few times. It did not work. |
| [2026-03-05 14:15:44] |
| Sierra_Chart Engineering - Posts: 23293 |
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At this point we do not know what the problem is and unless we can get the spreadsheet window and the Chartbooks, this is not something we can help with now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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