Support Board
Date/Time: Sun, 08 Feb 2026 23:21:01 +0000
Version 2878 major bug
View Count: 121
| [2026-02-08 03:39:36] |
| nicktrader - Posts: 805 |
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After updating and restarting, perhaps 5-10 seconds pass and the platform closes again immediately. Back to 2877 and everything runs satisfactorily. |
| [2026-02-08 05:12:41] |
| Sierra_Chart Engineering - Posts: 22739 |
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Are you using any custom studies? We do not observe any problem like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-08 05:13:01
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| [2026-02-08 06:04:03] |
| nicktrader - Posts: 805 |
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Yes, I do
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| [2026-02-08 17:43:41] |
| Sierra_Chart Engineering - Posts: 22739 |
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See if the problem goes away, when you run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-08 18:00:38] |
| nicktrader - Posts: 805 |
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No change. Shutdown as before... I always start with the “Open Files on Startup” box checked. Without the box checked (and not in Safe Mode), there is no issue, and there is also no issue when I then open the stored chartbook in "Startup". Date Time Of Last Edit: 2026-02-08 18:03:35
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| [2026-02-08 18:08:15] |
| Sierra_Chart Engineering - Posts: 22739 |
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We want you to go to the \CrashReports subfolder in the Sierra Chart installation folder. Do you see a new file created there, with the date and time, of when this problem occurs?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-08 18:13:00] |
| nicktrader - Posts: 805 |
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There is a "SierraChart.17588.dmp" from today 18:51
Date Time Of Last Edit: 2026-02-08 18:15:23
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| [2026-02-08 18:16:52] |
| Sierra_Chart Engineering - Posts: 22739 |
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Perfect. Can you zip that file and attach it here, privately.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-08 18:21:27] |
| nicktrader - Posts: 805 |
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see attached
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Private File |
| [2026-02-08 18:23:05] |
| Sierra_Chart Engineering - Posts: 22739 |
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Thank you. We are checking.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-08 18:25:33] |
| Sierra_Chart Engineering - Posts: 22739 |
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We are fixing this now. Just give us about 45 minutes for a release or so.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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