Support Board
Date/Time: Tue, 03 Feb 2026 15:48:01 +0000
Histirucal INtraday Data Download Skipped
View Count: 20
| [2026-02-03 08:54:13] |
| User346588 - Posts: 4 |
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Hello, I am receiving a message Historical Intraday Data Download skipped and my data feed is not working. I am using Rithmic Direct and I receive data through my evaluation account. It worked throughout January but it stopped since yesterday. On their behalf they say all market data access is enabled. I have looked at the following post: Historical Intraday Data Download Skipped problem And when I switch to Teton CME routing everything is fine as I paid for Denali data and I have a live trading account with Teton routing (Philip Capital) and I have connected to it. I have also logged in to my Rithmic trader pro paper trading account and logged off but it is still not working. I don't have live Rithmic account. I am sending you my message logs. Can you give me advice what to do? |
Attachment Deleted.  Message Log.png / V - Attached On 2026-02-03 08:51:23 UTC - Size: 178.42 KB - 3 views Trade service log.png / V - Attached On 2026-02-03 08:51:48 UTC - Size: 213.51 KB - 3 views |
| [2026-02-03 15:02:53] |
| Sierra_Chart Engineering - Posts: 22654 |
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When using Teton order routing, you are actually receiving delayed data because you have no exchanges enabled. Activate the exchange or exchanges you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed This will also solve the problem when using Rithmic as well. After that is done, wait about three minutes, and to download the missing data, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-03 15:03:17
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