Support Board
Date/Time: Wed, 18 Mar 2026 18:47:38 +0000
New Instance: installation error
View Count: 231
| [2026-01-30 07:11:27] |
| mlt124000 - Posts: 63 |
|
getting an error message: New Instance: installation error error starting network socket core; contact SC Support for assistance please advise |
 Screenshot 2026-01-30 020649.png / V - Attached On 2026-01-30 07:10:58 UTC - Size: 318.35 KB - 46 views |
| [2026-01-30 07:31:12] |
| mlt124000 - Posts: 63 |
|
oh wow.... now i am getting the same message just open SC --- help?!
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| [2026-01-30 07:55:20] |
| mlt124000 - Posts: 63 |
|
ok update: i performed the Restoring Backup Global Configuration File, and now i can open my main instance [again]... but still get error message for sub instance |
| [2026-01-30 08:52:19] |
| mlt124000 - Posts: 63 |
|
2026-01-30 03:46:55.433 | Trade activity files set size: 2720 2026-01-30 03:46:55.438 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-01-30 03:46:55.468 | Created the DTC Protocol server. 2026-01-30 03:46:55.469 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0 2026-01-30 03:46:55.469 | Reading Internal Order ID file. 2026-01-30 03:46:55.469 | Reading Trade Orders file. 2026-01-30 03:46:55.469 | Reading Trade Positions file. 2026-01-30 03:46:55.469 | Reading Trade Account Data files. 2026-01-30 03:46:55.470 | UDPListener (1740). Port 22904 | Listening on UDP port 22904. 2026-01-30 03:46:55.471 | Software version: 2870 64-bit 2026-01-30 03:46:55.471 | Primary Thread ID: 22132 2026-01-30 03:46:55.471 | Usage end date: 2026-04-03 2026-01-30 03:46:55.471 | Enabled for: Advanced Features 2. 2026-01-30 03:46:55.471 | Enabled for: Sierra Chart Historical Data Service. 2026-01-30 03:46:55.471 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-01-30 03:46:55.471 | Enabled for: Delayed Denali Exchange Data Feed. 2026-01-30 03:46:55.471 | Enabled for exchange2: CME (Trading Account Required) 2026-01-30 03:46:55.471 | Enabled for exchange2: CBOT (Trading Account Required) 2026-01-30 03:46:55.471 | Enabled for exchange2: COMEX (Trading Account Required) 2026-01-30 03:46:55.471 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-01-30 03:46:55.471 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-01-30 03:46:55.471 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-01-30 03:46:55.471 | Custom symbol settings values: enabled 2026-01-30 03:46:55.471 | Chart Update Interval: 500 2026-01-30 03:46:55.471 | Intraday Data Storage Time Unit: 0 2026-01-30 03:46:55.471 | Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-01-30 03:46:55.471 | 2026-01-30 08:46:55 Local computer time in UTC 2026-01-30 03:46:55.471 | 2026-01-30 03:46:55 Local computer time in SC Time Zone 2026-01-30 03:46:55.471 | 2026-01-30 08:46:53 Server time in UTC 2026-01-30 03:46:55.471 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-01-30 03:46:55.471 | Program path: C:\SierraChart2\ 2026-01-30 03:46:55.471 | Data Files path: C:\SierraChart2\Data\ 2026-01-30 03:46:55.471 | OS Version Number: 10.0 2026-01-30 03:46:55.471 | Locale Setting: C 2026-01-30 03:46:55.471 | Crash reporter started: true 2026-01-30 03:46:55.471 | 2026-01-30 03:46:55.471 | Created the DTC Protocol historical data server. 2026-01-30 03:46:55.472 | HD Server Manager | Listening on port 11098. 2026-01-30 03:46:55.472 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2026-01-30 03:46:55.473 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-01-30 03:46:55.703 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-01-30 03:46:55.704 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2026-01-30 03:46:55.704 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 216.66.0.130. 2026-01-30 03:46:56.167 | Received 5 login tokens. 2026-01-30 03:46:56.699 | Symbol settings MD5 received. Request ID: 1. 2026-01-30 03:46:56.699 | Symbol settings are up-to-date for rithmic_v2.trading. 2026-01-30 03:46:57.234 | Rithmic Direct - DTC | Wrote file: C:\SierraChart2\RithmicConnections.json. Size: 110576 2026-01-30 03:46:57.235 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-01-30 03:46:57.514 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2026-01-30 03:46:57.515 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. 2026-01-30 03:46:57.732 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. 2026-01-30 03:46:57.732 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2026-01-30 03:46:57.965 | Requested user files to download. 2026-01-30 03:46:59.115 | File to download: The STRAT 2.0.Cht. Action: 0 2026-01-30 03:46:59.115 | File to download: The STRAT 2.0.scss. Action: 0 2026-01-30 03:46:59.115 | File to download: VT_OpenSourceStudies_arm64.dll. Action: 1 2026-01-30 03:46:59.117 | File to download: VT_OpenSourceStudies_64.dll. Action: 1 2026-01-30 03:46:59.120 | File to download: TWFX_FREE_ZZS_ARM64.dll. Action: 1 2026-01-30 03:46:59.121 | File to download: TWFX_FREE_SWS_ARM64.dll. Action: 1 2026-01-30 03:46:59.122 | File to download: TWFX_FREE_ARM64.dll. Action: 1 2026-01-30 03:46:59.124 | File to download: TWFX_FREE_SWS_64.dll. Action: 1 2026-01-30 03:46:59.126 | File to download: TWFX_FREE_ZZS_64.dll. Action: 1 2026-01-30 03:46:59.127 | File to download: TWFX_FREE_64.dll. Action: 1 2026-01-30 03:46:59.129 | File to download: TDUWickedWave.dll. Action: 1 2026-01-30 03:46:59.130 | File to download: TDUMarketStructure.dll. Action: 1 2026-01-30 03:46:59.130 | File to download: TDUFootPrint.dll. Action: 1 2026-01-30 03:46:59.133 | File to download: sst_FreeBundle_ARM64.dll. Action: 1 2026-01-30 03:46:59.134 | File to download: sst_FreeBundle_64.dll. Action: 1 2026-01-30 03:46:59.135 | File to download: SmartZones_64.dll. Action: 1 2026-01-30 03:46:59.137 | File to download: OrderFlowLabs.com.free_64.dll. Action: 1 2026-01-30 03:46:59.138 | File to download: OrderFlowLabs.com.free_ARM64.dll. Action: 1 2026-01-30 03:46:59.139 | File to download: FC_Contracts_Futures_ARM64.dll. Action: 1 2026-01-30 03:46:59.140 | File to download: FC Futures Position Sizer.Cht. Action: 0 2026-01-30 03:46:59.140 | File to download: FC_Contracts_Futures_64.dll. Action: 1 2026-01-30 03:46:59.140 | File to download: DeltaWickABS_64.dll. Action: 1 2026-01-30 03:46:59.142 | File to download: DeltaSlingshotFADE_64.dll. Action: 1 2026-01-30 03:46:59.144 | User files to download complete 2026-01-30 03:46:59.962 | 2026-01-30 03:46:59.962 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2026-01-30 03:46:59.962 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2026-01-30 03:46:59.963 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2026-01-30 03:47:00.218 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-01-30 03:47:00.218 | DTC Client socket (1) | New receive buffer size: 0 2026-01-30 03:47:00.218 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Network connection to server complete. 2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Starting socket receive thread. 2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-01-30 03:47:00.480 | Rithmic Direct - DTC | Sending logon request message. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Received logon response. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Server Name: . 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Successfully connected. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Trading is supported. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | OCO Orders supported. 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-01-30 03:47:01.279 | Rithmic Direct - DTC | Connection to server complete. 2026-01-30 03:47:01.280 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-01-30 03:47:01.280 | Subscribing to symbol for symbol alert. CLH0.NYMEX 2026-01-30 03:47:01.280 | Mapping CLH0.NYMEX to CLH20. Service code: nymex 2026-01-30 03:47:01.280 | Using symbol data fast lookup vector 2026-01-30 03:47:01.280 | Denali Data Feed | Starting real-time market data updates for: CLH0.NYMEX (CLH20). ID: 1 Service code: nymex 2026-01-30 03:47:01.281 | Denali Data Feed | Connecting to the server ds32-2.sierracharts.com. Port 443 2026-01-30 03:47:01.281 | Denali Data Feed | Requesting security definition data for: CLH0.NYMEX (CLH20). ID: 1 2026-01-30 03:47:01.324 | DTC Client socket (2) | Creating socket. 2026-01-30 03:47:01.324 | DTC Client socket (2) | New receive buffer size: 0 2026-01-30 03:47:01.324 | DTC Client socket (2) | Connecting to IP: 69.39.70.249. 2026-01-30 03:47:01.572 | Denali Data Feed | Network connection to server complete. 2026-01-30 03:47:01.572 | Denali Data Feed | Starting socket receive thread. 2026-01-30 03:47:01.572 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-01-30 03:47:01.834 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-01-30 03:47:01.834 | Denali Data Feed | Sending logon request message. 2026-01-30 03:47:02.553 | Denali Data Feed | Received logon response. 2026-01-30 03:47:02.553 | Denali Data Feed | Server Name: SC Realtime Server. 2026-01-30 03:47:02.553 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-01-30 03:47:02.553 | Denali Data Feed | Successfully connected. 2026-01-30 03:47:02.553 | Denali Data Feed | Trading is not supported. 2026-01-30 03:47:02.553 | Denali Data Feed | MarketDepthIsSupported: 1 2026-01-30 03:47:02.553 | Denali Data Feed | Restarting real-time data updates for symbol: CLH0.NYMEX -> CLH20 2026-01-30 03:47:02.896 | Denali Data Feed | Real-time data for symbol CLH0.NYMEX is currently unavailable. 2026-01-30 03:47:02.896 | Denali Data Feed | Received security definition for symbol CLH0.NYMEX 2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Creating socket. Using TLS 1.2. 2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | New receive buffer size: 0 2026-01-30 03:47:19.955 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Connecting to IP: 216.66.0.130. 2026-01-30 03:47:21.521 | Rithmic Direct - DTC | Wrote file: C:\SierraChart2\RithmicConnections.json. Size: 110576 2026-01-30 03:47:21.521 | Rithmic Direct - DTC | Processed connection points. Count: 474 2026-01-30 03:47:21.758 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | CloseSocket call. 2026-01-30 03:47:21.758 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Shutdown started. Waiting for graceful close. 2026-01-30 03:47:21.981 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Socket gracefully closed by remote side. 2026-01-30 03:47:21.981 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (3) | Closed. 2026-01-30 03:47:45.311 | Loading DLL: C:\SierraChart2\Data\sst_FreeBundle.dll (sst_FreeBundle_64.dll). Handle: 7ffd3fe70000 2026-01-30 03:47:45.316 | Loading DLL: C:\SierraChart2\Data\FC_Contracts_Futures.dll (FC_Contracts_Futures_64.dll). Handle: 7ffd3f790000 2026-01-30 03:47:45.321 | Loading DLL: C:\SierraChart2\Data\DeltaSlingshotFADE.dll (DeltaSlingshotFADE_64.dll). Handle: 66000000 2026-01-30 03:47:45.327 | Loading DLL: C:\SierraChart2\Data\PnLOnChart.dll (PnLOnChart_64.dll). Handle: 8420000 2026-01-30 03:47:45.334 | Loading DLL: C:\SierraChart2\Data\MBoxWaveXE.dll (MBoxWaveXE_64.dll). Handle: 6fbc0000 2026-01-30 03:47:45.339 | Loading DLL: C:\SierraChart2\Data\OrderFlowLabs.com.free.dll (OrderFlowLabs.com.free_64.dll). Handle: 7ffd3f720000 2026-01-30 03:47:45.344 | Loading DLL: C:\SierraChart2\Data\RiskRewardTool.dll (RiskRewardTool_64.dll). Handle: 8850000 2026-01-30 03:47:45.350 | Loading DLL: C:\SierraChart2\Data\TWFX_FREE_64 - Copy.dll (TWFX_FREE_64 - Copy.dll). Handle: 7ffd3f010000 2026-01-30 03:47:45.360 | Loading DLL: C:\SierraChart2\Data\MGannSwing.dll (MGannSwing_64.dll). Handle: 65380000 2026-01-30 03:47:45.365 | Loading DLL: C:\SierraChart2\Data\MBoxHistogram.dll (MBoxHistogram_64.dll). Handle: 65040000 2026-01-30 03:47:45.370 | Loading DLL: C:\SierraChart2\Data\MCumulativeDelta.dll (MCumulativeDelta_64.dll). Handle: 6d6c0000 2026-01-30 03:47:45.379 | Loading DLL: C:\SierraChart2\Data\SubgraphMultiplier.dll (SubgraphMultiplier_64.dll). Handle: 8aa0000 2026-01-30 03:47:45.390 | GCJ6.COMEX 3 Min #1 | Reloading chart. 2026-01-30 03:47:45.563 | GCJ6.COMEX 5 Min #2 | Reloading chart. 2026-01-30 03:47:45.757 | GCJ6.COMEX 5 Min #3 | Reloading chart. 2026-01-30 03:47:45.764 | Loading DLL: C:\SierraChart2\Data\leg2leg.dll (leg2leg.dll). Handle: 750000 2026-01-30 03:47:45.830 | GCJ6.COMEX 5 Min #5 | Reloading chart. 2026-01-30 03:47:45.844 | Loading DLL: C:\SierraChart2\Data\SmartZones.dll (SmartZones_64.dll). Handle: d670000 2026-01-30 03:47:45.852 | Loading DLL: C:\SierraChart2\Data\Full_VZscore.dll (Full_VZscore_64.dll). Handle: d530000 2026-01-30 03:47:45.864 | Loading DLL: C:\SierraChart2\Data\DeltaWickABS.dll (DeltaWickABS_64.dll). Handle: f150000 2026-01-30 03:47:45.874 | Loading DLL: C:\SierraChart2\Data\delta_heatmap_smooth2.dll (delta_heatmap_smooth2_64.dll). Handle: f240000 2026-01-30 03:47:45.880 | Loading DLL: C:\SierraChart2\Data\TER_LinearRegression.dll (TER_LinearRegression_64.dll). Handle: f330000 2026-01-30 03:47:45.886 | Loading DLL: C:\SierraChart2\Data\TER_MomoVolatility.dll (TER_MomoVolatility_64.dll). Handle: 103f0000 2026-01-30 03:47:45.892 | Loading DLL: C:\SierraChart2\Data\Triple_Oscillator.dll (Triple_Oscillator_64.dll). Handle: 104e0000 2026-01-30 03:47:45.950 | GCJ6.COMEX 5 Min #4 | Reloading chart. 2026-01-30 03:47:46.097 | GCJ6.COMEX 3 Min #1 | StartDateTimeForLoadingOrderFills: 2026-01-29 16:15:00 2026-01-30 03:47:49.667 | GCJ6.COMEX 3 Min #1 | Chart data loading complete. 2026-01-30 03:47:50.173 | GCJ6.COMEX 5 Min #2 | StartDateTimeForLoadingOrderFills: 2026-01-29 16:15:00 2026-01-30 03:47:50.237 | GCJ6.COMEX 5 Min #2 | Chart data loading complete. 2026-01-30 03:47:50.566 | GCJ6.COMEX 5 Min #3 | Chart data loading complete. 2026-01-30 03:47:50.573 | GCJ6.COMEX 5 Min #5 | Chart data loading complete. 2026-01-30 03:47:50.603 | GCJ6.COMEX 5 Min #4 | Chart data loading complete. 2026-01-30 03:47:50.950 | Mapping GCJ6.COMEX to GCJ26. Service code: comex 2026-01-30 03:47:50.950 | Denali Data Feed | Starting real-time market data updates for: GCJ6.COMEX (GCJ26). ID: 2 Service code: comex 2026-01-30 03:47:50.950 | Denali Data Feed | Requesting security definition data for: GCJ6.COMEX (GCJ26). ID: 2 2026-01-30 03:47:50.950 | Starting DelayedDownloadMonitoringTimer 2026-01-30 03:47:50.950 | Starting HDTimeoutTimer 2026-01-30 03:47:50.950 | Added historical Intraday data request for GCJ6.COMEX to the queue. 2026-01-30 03:47:50.950 | Intraday data recording state for symbol GCJ6.COMEX is set to download 'Pending'. 2026-01-30 03:47:50.951 | Triggering next historical data download in queue. 2026-01-30 03:47:51.188 | Delaying start of download for GCJ6.COMEX. 2026-01-30 03:47:51.419 | Denali Data Feed | Setting external service identifier for symbol GCJ6.COMEX to 42000890 2026-01-30 03:47:51.419 | Denali Data Feed | Received security definition for symbol GCJ6.COMEX 2026-01-30 03:47:56.135 | HD Request # 1 | Downloading Intraday chart data for GCJ6.COMEX to the file GCJ6.COMEX.scid. Service: comex 2026-01-30 03:47:56.135 | HD Request # 1 | Download start date-time: 2026-01-30 03:40:39.000000. File last date-time: 2026-01-30 03:40:39.400000 2026-01-30 03:47:56.135 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2026-01-30 03:47:56.140 | Socket (3) | Creating socket. 2026-01-30 03:47:56.140 | Socket (3) | New receive buffer size: 0 2026-01-30 03:47:56.140 | Socket (3) | Connecting to IP: 67.214.125.5. 2026-01-30 03:47:56.654 | HD Request # 1 | Setting DTC encoding to Binary VLS 2026-01-30 03:47:56.654 | HD Request # 1 | Sending historical data logon request message. 2026-01-30 03:47:56.941 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-01-30 03:40:39. Record interval: 0. Symbol: GCJ26 2026-01-30 03:47:57.197 | HD Request # 1 | Decompressing data. 2026-01-30 03:47:57.716 | HD Request # 1 | Receiving Intraday data for GCJ6.COMEX starting at 2026-01-30 03:40:39.400000 2026-01-30 03:47:57.717 | Socket (3) | CloseSocket call. 2026-01-30 03:47:57.717 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-01-30 03:47:57.718 | Historical data download thread signaled to stop. 2026-01-30 03:47:57.718 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-01-30 03:40:40.511000. 2026-01-30 03:47:57.718 | HD Request # 1 | Received 2160 Intraday data records from 2026-01-30 03:40:39.400000 to 2026-01-30 03:47:55.891000 (7.3 minutes. Delay: 1.8 seconds) and wrote 2159 records for GCJ6.COMEX 2026-01-30 03:47:57.726 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-01-30 08:47:55.891000 2026-01-30 03:47:57.726 | Added 9 Time and Sales records to Intraday data file for GCJ6.COMEX after download. 2026-01-30 03:47:57.726 | HD Request # 1 | Completion time: 1s. 2026-01-30 03:47:57.726 | HD Request # 1 | Intraday data download complete for GCJ6.COMEX. Unique request ID: 1 2026-01-30 03:47:57.726 | Removing historical data download ID 1. 2026-01-30 03:47:57.726 | Real-time Intraday chart data file updates started for GCJ6.COMEX 2026-01-30 03:47:57.726 | Intraday chart data file opened for GCJ6.COMEX 2026-01-30 03:47:57.726 | HD Request # 1 | Enabling Intraday chart updating for symbol. 2026-01-30 03:47:57.726 | 2026-01-30 03:47:57.726 | No download requests in the queue to start downloads for. 2026-01-30 03:47:57.973 | Socket (3) | Socket gracefully closed by remote side. 2026-01-30 03:47:57.973 | Socket (3) | Closed. 2026-01-30 03:48:00.584 | Opened cached Intraday file: C:\SierraChart2\Data\GCJ6.COMEX.scid. Thread ID: 2144 2026-01-30 03:48:10.080 | Created process C:\SierraChart2\SierraChartInstance_2\SierraChart_64.exe. Current folder: C:\SierraChart2\SierraChartInstance_2 |
| [2026-01-30 08:54:04] |
| mlt124000 - Posts: 63 |
|
and now again.... main instance getting the error message update: i did the copy/paste deleted the backup files again and can access... BUT why does it keep happening? Date Time Of Last Edit: 2026-01-30 08:56:57
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| [2026-01-30 09:03:35] |
| mlt124000 - Posts: 63 |
|
update: reverted to 2798 and now issue resolved... |
| [2026-01-31 21:26:56] |
| Sierra_Chart Engineering - Posts: 23241 |
|
We have never seen that error message before, that you posted in the first post. It should not be happening. What operating system are you running Sierra Chart on? We do not see how this is specific to newer versions. We have absolutely no one else reporting that and there are no changes related to the network socket core. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-31 23:15:48] |
| mlt124000 - Posts: 63 |
|
Windows 11
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| [2026-02-01 07:42:23] |
| Sierra_Chart Engineering - Posts: 23241 |
|
We know what the reason for the network socket core error is. It is actually an OpenGL error instead. This will be resolved, this Sunday with the release of 2874.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-02 22:26:32
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| [2026-02-02 22:25:54] |
| Sierra_Chart Engineering - Posts: 23241 |
|
This is still not resolved but we expect it will be resolved with version 2875.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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