Support Board
Date/Time: Tue, 20 Jan 2026 20:32:01 +0000
I've been getting horrible fills recently
View Count: 34
| [2026-01-20 15:13:50] |
| User453636 - Posts: 3 |
|
Dear Support Team! I noticed that my fills for orders have been tragic lately, my chart is lagging during RTH. My computer is high end, so can't be that, and my internet connection is stable and fast also. I attached 2 screenshorts from today, one was a horrible fill, on the second one price just went thru my stoploss. Are there any way to fix this? I'm currently trading with LucidTrading. I have the newest version SierraCharts. Any help would be appriciatable! |
Attachment Deleted.  Képernyőfotó 2026-01-20 - 15.31.39.png / V - Attached On 2026-01-20 15:09:14 UTC - Size: 43.14 KB - 22 views Képernyőfotó 2026-01-20 - 15.36.01.png / V - Attached On 2026-01-20 15:09:25 UTC - Size: 49.93 KB - 18 views |
| [2026-01-20 17:50:54] |
| John - SC Support - Posts: 44095 |
|
You are setup to get real-time data from our Denali Exchange Data Feed for data from the CME Group. So you should not be having issues with the data. The orders are being routed through Rithmic for LucidTrading, so any issues would be related to how Rithmic is handling the orders. Especially with regards to not closing the position when price crosses your Stop. That Stop should be held by Rithmic, and they should have closed the position due to it. You would need to check with LucidTrading or Rithmic as to why that Stop was not respected. But, in general, there are issues with Rithmic, particularly with trading Prop Firm Accounts. There are often dropped connections, which can lead to lack of responses from Rithmic to Sierra Chart. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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