Support Board
Date/Time: Sat, 07 Mar 2026 08:17:53 +0000
Message Log Review Request
View Count: 128
| [2026-01-19 14:51:19] |
| User772499 - Posts: 51 |
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The last couple of days when I log in the Message log pops up and is spitting out a lot of lines. Lots of chart re-loading msgs and other info. Can I upload the log for review? I have no idea what to do with this data. Thanks! |
| [2026-01-19 21:40:32] |
| John - SC Support - Posts: 44982 |
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Open the "Message Log" and select the "Send for Analysis" button at the top (it looks like a menu item, but acts like a button). Then tell us that you sent the log this way by posting in this thread. We will take a look and see what it states and let you know if there are specific errors you need to deal with. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-20 14:06:07] |
| User772499 - Posts: 51 |
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Just sent it. I recently added the SST Request bundle and then upgraded SC from 2773 to 2862 then 2865. The log activity started after adding the SST bundle. Also, I was using my SC setup to trade some accts with Topstep but have switched everything back so only my Live acct with Amp is traded now. I see errors in the log like "ExtendTheFundedTradingAccountStatusExpirationDate". I made this change weeks ago but never got log activity. Thanks for reviewing this! Jim |
| [2026-01-20 14:28:24] |
| Sierra_Chart Engineering - Posts: 23170 |
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There is no message in this Message Log which causes it to automatically open.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-20 16:42:01] |
| John - SC Support - Posts: 44982 |
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The message about "ExtendTheFundedTradingAccountStatusExpirationDate" is normal. Every time you connect to a live account, we check this. But we do not update the date unless you are more than 5 days into the current period. So the message is just stating that the date is not updated as it does not need to be. There is nothing else in the log that shows any issues. And as stated above, there is nothing in the log that forces it to open - as there are specific messages that force the Message Log to open to let you know there is a serious issue. It is possible that the custom study you are using is writing to the log and having it open. But we do not see any messages in the log you sent related to this. The next time the Message Log opens automatically, check the last few lines and see what they state. In particular, look for an asterix (*) at the end of the line, as this is how we denote lines that are important and need the log to open. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-20 18:26:30] |
| User772499 - Posts: 51 |
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Thank you for reviewing my log and the explanation, I will watch for that!
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