Support Board
Date/Time: Sun, 18 Jan 2026 08:40:51 +0000
Error setting up Trade Account monitor
View Count: 13
| [2026-01-17 20:11:19] |
| User339496 - Posts: 1 |
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I’m having trouble with the Trade Accounts Monitor not showing account details or balances, even though the accounts are detected elsewhere. Interactive Brokers live account: It appears and is selectable in the Trade Window dropdown, but does not show in the Trade Accounts Monitor (no balance or details displayed). Trading Evaluator simulated account: I created a new account following the YouTube video instructions (name set, currency in USD). It says “created successfully,” but the account does not appear in the Trade Accounts Monitor at all. I have already tried: Reconnecting to the data feed Refreshing / reloading the Trade Accounts Monitor Closing and reopening the window Ensuring Trade Simulation Mode is off for live Checking the Message Log (no clear errors) Could you please let me know how to get these accounts to display properly in the Trade Accounts Monitor? Thank you very much for your assistance. Thanks! |
| [2026-01-17 22:50:07] |
| Sierra_Chart Engineering - Posts: 22431 |
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In the case of Interactive Brokers, for this type of data, refer to: Interactive Brokers Trading Service: Account Balance Data Support Regarding this: Trading Evaluator simulated account: I created a new account following the YouTube video instructions (name set, currency in USD). It says “created successfully,” but the account does not appear in the Trade Accounts Monitor at all. You need to set Global Settings >> Data/Trade Service Settings >> Main Settings >>Current Selected Service to the specific Trading Evaluator service you used to create the account, to see the account. And make sure that Balance >> List View Enabled is checked on the Trade >> Trade Account Monitor window. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-01-17 22:50:19
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