Support Board
Date/Time: Wed, 04 Mar 2026 04:21:21 +0000
Delayed Charts
View Count: 125
| [2026-01-16 20:52:48] |
| Kein Pettus - Posts: 1 |
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Hello, i've purchased package 11 from the list of options, I funded my amp account. everything seems to be connected, however I cannot get the charts to display real time data..ive been trying since this morning. Please help
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| [2026-01-17 18:12:21] |
| TonyCipriani - Posts: 80 |
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Did you make sure to subscribe to data and accept the agreements?
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| [2026-01-19 17:57:19] |
| John - SC Support - Posts: 44918 |
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Everything on your account looks good, so you should be getting the data for all products traded on the CME Group. Note that you only have the CME exchange active, not the Full CME Group. Right now it is 11:56 Central US time. Most of the CME Group is going to close at noon for the Martin Luther King holiday, so when the market is open again (either tonight or tomorrow) see if you continue to have an issue. If you do, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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