Support Board
Date/Time: Wed, 07 Jan 2026 21:01:24 +0000
activating data feed
View Count: 63
| [2026-01-02 14:03:03] |
| User968016 - Posts: 3 |
|
How do I reactivate my data feed. When I log in to Sierra Charts I get the message: "Real-time market data only supported with Sierra Chart data feed..." and "Historical Intraday Data Download Failed. Historical data only supported with Sierra Chart data feed" Thank-you, Kendall |
| [2026-01-02 17:54:46] |
| John - SC Support - Posts: 43836 |
|
The exchange that you had active with our Denali Exchange Data Feed in December of 2025, did not automatically renew on January 1, 2026, due to insufficient funds in your account at that time. We see that you tried to activate an exchange since then, but you did not have enough funds in your account to cover the cost of the selected exchange. You can add funds to your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop You can then activate the exchange(s) for which you want the real-time CME Group data at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: