Support Board
Date/Time: Thu, 01 Jan 2026 09:19:31 +0000
FIRST MONTH FREE
View Count: 51
| [2025-12-30 15:43:40] |
| User631141 - Posts: 4 |
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i was told that the first month would be free, so why was money taken out of my account, i was told that i will be charged from next month but was charged after 10 days
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| [2025-12-30 15:55:12] |
| John - SC Support - Posts: 43664 |
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We assume you are referring to the exchange fee of $13.00 that was taken out of your account on December 1, 2025. In this case, what occurred is that you had originally activated that exchange on November 20, 2025 at 20:25:43 UTC. The exchanges renew on a calendar month basis, and the CME Group trial is for the remainder of the month in which you first activate the exchange. It is not specifically for 30 days. Refer to the following: Denali Exchange Data Feed: Real-Time Data Free Trial and Alternatives Therefore, you had the free data through the end of November and in order to continue to get the data, you needed to renew the exchange on December 1, 2025, which occurs automatically as long as you have an exchange active and enough funds in your account for the renewal. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-12-30 16:07:31] |
| User631141 - Posts: 4 |
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thanks
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