Support Board
Date/Time: Thu, 12 Feb 2026 00:59:00 +0000
Question About Pausing or Suspending Subscription During Vacation
View Count: 131
| [2025-12-27 07:21:22] |
| User774272 - Posts: 2 |
|
Hello Sierra Chart Support Team, I hope you are doing well. I would like to ask whether it is possible to pause or temporarily suspend my Sierra Chart subscription while I am on vacation. Specifically, I would like to know if there is an option to keep the plan inactive when I am not using the platform and reactivate it again when I resume trading, without affecting or reducing my existing plan duration. Please let me know if this option is available, or if there are any alternative ways to ensure that unused time is not deducted from my subscription during periods of non-use. Thank you for your support. I look forward to your response. Kind regards, Sibi Arasu |
| [2025-12-28 01:25:17] |
| Sierra_Chart Engineering - Posts: 22808 |
|
We recommend just paying month-to-month. But we can also refund unused usage time, beyond the 30 days of current usage time back to your account Services Balance. Currently your account is expired though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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